External Fulfillment Project Manager, External Fulfillment Ops Excellence

We are seeking a talented Program Manager to join our Ops Excellence team to play an instrumental role in the evolution of our EU External Fulfilment (EF) network, comprising around 60 sites operated by 3PLs for Amazon.

The External fulfillment network is experienced strong growth, with 25+ new launches in 2026 adding to existing 30+ sites. EF provides network capacity solve, special fulfilment, and market expansion solutions across EU7, and is becoming an increasingly important piece of the roader Amazon fulfillment strategy.

The operational Excellence team within the External Fulfillment organization is a key enabler of this growth and of the performance of existing sites. We are the unique support function to EF Operations, and our main responsibilities are:

Drive projects to improve site performance or reach parity with Amazon 1P sites

Be the SMEs on all process paths (Inbound, packaging, Flow, Sortation, Transportation, Returns, Inventory, etc...) to support our operations and solve problems

Build the knowledge base and coordinate upskilling and training of new 3PL providers

Support new launches through audits, configurations, and on-site support

Own data pipeline, including external dashboards and leadership reporting reporting

Much more :)

Key job responsibilities Within External Fulfillment Ops Excellence, you will join our Ship & Transportation vertical, owning everything happening post-slam in our sites.

As a program manager in our team, you will be expected to:

Build relations with central teams that are key to our connectivity and transportation execution (ROC, TNC, SortTech, Network Engineering, etc..)

Drive independently projects to improve processes, increase performance of the sites and drive parity with Amazon warehouses

Run Deep dives through queries and support operations in solving day-to-day problems arising

Support launches (30% travel expected) by being the Ship SME

Develop processes, SOPs, trainings, to ensure our network upskills and is complaint with best practices

Run audits on sites and solve issues with the 3PL providers

etc..

About the team Our ops Excellence team is divided in 6 main verticals:

Inbound Excellence (Owning Inbound and Vrets)

Outbound Excellence (owning Packaging and Flow)

Ship Excellence (owning post-slam sortation, transportation, speed)

Quality excellence (owning inventory quality and capacity)

Business Intelligence (owning data pipeline and reporting)

Control Tower (owning daily site execution support)

You will join the Ship Excellence vertical.

Understanding of ecommerce operations and E2E processes

Experience in project management and process improvementt

Stakeholders management with experience interacting with 20+ different internal and external teams

Data affinity with proved data crunching capability

Advanced proficiency in verbal and written English

4+ years experience with Shipping and Transportation in Logistics- 3PL experience

SQL knowledge

Advanced proficiency in French or German language

Amazon est un employeur engagé pour l'égalité des chances. Nous sommes convaincus qu'une main d'oeuvre diversifée est essentielle à notre réussite. Nous prenons nos décisions de recrutement en fonction de votre expérience et de vos compétences. Nous apprécions votre envie de découvrir, d'inventer, de simplifier et de construire. La protection de votre vie privée et la sécurité de vos données constituent depuis longtemps une priorité absolue pour Amazon. Veuillez consulter notre Politique de Confidentialité pour en savoir plus sur la façon dont nous collectons, utilisons et traitons les données personnelles de nos candidats.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

#J-18808-Ljbffr