Account Manager (Voice/Messaging)

NovaMetro

is expanding! We are looking for experienced Account Managers with a proven track record of success in the telecom sector to join our dynamic team. In this role, you will be responsible for managing relationships with partners and carriers on both buying and selling services. We are growing our team and have open positions in both Voice and Messaging business units.

About Us We are a group of companies specialising in telecom software development and operating as a niche international telecom provider. We deliver Voice and Messaging transit services to B2B clients around the world: including carriers, aggregators, and enterprise partners.

Key Responsibilities Managing relationships with existing partners, identifying their needs and selling SMS or Voice routes Coordinating SMS or Voice traffic exchange with partners and internal teams Building and maintaining strong, long-term partnerships, enhancing loyalty to the company Overseeing the entire sales process: from routing and pricing to monitoring SMS or Voice route quality Attending international conferences to foster and grow partnerships Implementing partner development strategies based on current market data Sharing information with colleagues to achieve the company's business goals Preparing performance reports on partner relationships Keeping CRM records for assigned partners up to date Collaborating with other departments to address legal, financial, and technical partner issues Supporting new accounts in cooperation with BDM (Business Development Department team) Participating in additional company projects

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What We’re Looking For Proven experience working with major telecom operators or players in the SMS/Voice domain In-depth knowledge of the telecom services market, especially SMS/Voice Expertise with various sales techniques Strong PC and office software skills Teamwork skills and flexibility in approach Excellent communication and negotiation abilities Strong time management and self-organisation skills Proficiency in English Knowledge of other foreign languages will be a plus

What We Offer Remote work format: we have globally distributed team A personal mentor to guide you through onboarding A team of professional and supportive colleagues: on average team members stay with us 6+ years Opportunities for training and professional growth: we attend industry conferences and continuously improve our knowledge Regular team-building offsite events (twice a year or more) Perks: company-sponsored language courses, access to mental health support, holiday gifts, and more

Please include a cover letter, explaining why you believe you’re a good fit for the role and what aspects of the position caught your interest.