Customer Success Manager (Fully Remote)

Shiji is a global technology company dedicated to providing innovative solutions for the hospitality industry, ensuring seamless operations for hoteliers day and night. Built on the Shiji Platform—the only truly global hotel technology platform—Shiji’s cloud-based portfolio includes

Property Management System

,

Point-of-Sale

,

guest engagement

,

distribution

,

payments

, and

data intelligence

solutions for over 91,000 hotels worldwide, including the largest chains. The best hotels run on Shiji—day and night. To support our Customer Success team, we are looking for a young-minded, vibrant, high-energy, proactive and detail-oriented Customer Success Manager, with experience in Customer Support and the ability to analyze customer behavior metrics to recommend key actions within their organization to increase the adoption of Reviewpro Reputation features in the DACH Market. Provide training to our clients on the Reviewpro Reputation tool and key hospitality best practices Constant proactive monitoring of client engagement and health/happiness levels and regular interactions with clients (phone, email, etc) Work closely with the Customer Success Team to follow up on bugs and issues Supporting the renewal process in collaboration with the Customer Success and Sales Teams Native/Professional level of German and English. Preferably, you have experience in Customer success roles/Hospitality industry Hybrid model of work, opportunity to work (partially) remotely. A modern workplace in one of our multinational offices, of course as much coffee, tea and fruit as you need to get into the flow.