Research Expert

At ING we are looking for Researcher Expert

Your role and work environment:

We are looking for a talented and enthusiastic

Researcher Expert

to join our

Future Insights and Design Team

of Business Development team.

The responsibility of this team is to conduct high quality quantitative market research on the topics with the greatest uncertainty and develop solutions that are feasible and profitable for the business. Our way of working is that each team member is capable of developing their projects independently, although we collaborate to combine the knowledge of all team members.

Your key responsibilities:

As a Research Expert you will: Conduct quantitative studies to uncover strategic insights Carry out quantitative studies, selecting the most appropriate technique and ensuring data reliability Connect the dots to create strategies, design services, products, and solutions based on insights Co-create consumer strategies and solutions Ensure the bank makes decisions based on consumer insights

What are we looking for?

Want to know if this job is made for you? These are some of the qualities that we value the most for this role. And if the shoe fits… don’t hesitate to apply! At least

6 years of experience

in a similar role within agencies, brands or similar Strong applied expertise in

survey design and analysis

, from questionnaire structure to data interpretation. Hands‑on experience with

advanced market research quantitative techniques

, including

MaxDiff, Conjoint/Choice Modeling

, segmentation, and similar analytical studies. Ability to

choose the right methodology

for each business question, ensuring robustness, reliability, and actionable outcomes. Practical experience managing

end‑to‑end fieldwork Strong ability to

brief, coordinate, and oversee external research suppliers

. Able to manage multiple suppliers and maintain consistent standards across projects. Demonstrated capacity to translate complex analyses into

clear, actionable, business‑focused recommendations

. Ability to connect

findings directly to strategic

and commercial priorities. Strong storytelling skills:

synthesizes insights, frames narratives effectively, and guides stakeholders toward confident, data‑driven decisions. Ability

manage stakeholders

effectively

What do we offer?

The time you spend at work, the challenges you face or the lessons you get are very important, but… What about your personal life? At ING we want your work to fulfill you in every way, and that is why we take care of even the smallest details.

Check out what is waiting for you!

Be flexible my friend. Our model is all about flexibility and accountability. Keeping both our customers and our colleagues’ needs in mind, you determine together which days you work at home and which you come to ING MAD to offer your best self. Do your thing.

Restaurant card. So that thinking about what to have for lunch doesn’t take up your time or your cravings.

Our house will be your home. In our offices you can find electric mobility solutions, doctor, hairdresser, gym, The Good Service (to help you with your errands) and much more!

Health insurance. For you and all your family (spouse/partner and children).

Life insurance. We help you protect what matters most to you.

Flexible remuneration. In addition, you will enjoy our flexible remuneration model, through a more tax-advantaged way, you will be able to access other services such as nursery, transport card, training aids…

Free company shuttle. It doesn't matter where you live. We have 6 routes (North, Central, South, A5, A42 and A6) to get you to our ING office in Madrid comfortably.

Banking benefits. Special loans with more beneficial conditions. Special mortgage conditions after 6 months working at the bank. And you can benefit from our pension plan after 1 month with us!

More vitality and more belonging 360º care of the employee (physical, mental, social connection & purpose). Physiotherapy service on site. Clinics with professional, world-class athletes. Gympass service. Employee Networks: Rainbow Lions (LGBTQI+), Leonas & RIÑG. International Remote work program.

Get to know Us

We are a team of more than 1700 people sharing one idea:

doing our bit in helping our clients create a better future for themselves

, by providing them with the tools they need to get where they want to go.

A

fully online bank

where technology, innovation, simplicity and transparency are the main ingredients, and the first one to work with

agile methodologies

.

And although we are based in Spain, we

are lucky to work in an international bank with presence in more than 40 countries.

We are proud to have a diverse team, and we are committed to continue developing a culture of

Diversity, Inclusion and Belonging

to foster a culture of

collaboration and innovation

that represents all collectives in the society.

And even though we look orange on the outside,

we are green on the inside

. Our ambition in Sustainability is

Empowering (y)our Sustainability journey

. We are embarking on our path, for us, but we are also there for when our clients decide to embark on this journey.

Making things happen, helping others be successful, always being one step ahead—that’s our DNA.

If you look at yourself in the mirror and your reflection matches our way of being and working…we are looking forward to meeting you!