Operations Manager

About The Role

As Operations Manager at Polo Valley, you will be responsible for the end-to-end daily operation of the club: making sure every department runs smoothly, internal processes are respected, and every client experience reflects the standards of a high-end, owner-led project.

This is a hands-on leadership role for someone proactive, structured, and calm under pressure, a person who loves systems, people, and excellence in equal measure. You will work closely with the CEO to implement processes, manage teams, and continuously raise the standard across the business: from hospitality and horse operations to events, HR and grounds.

Key Responsibilities Operational Leadership Oversee the smooth day-to-day running of all departments (hospitality, stables, grounds, events, etc.) Ensure clear coordination between teams and consistent communication across departments Anticipate issues and prevent last-minute crises through planning and discipline Lead weekly operations meetings, set priorities, and ensure follow-through on action points.

Process & Systems Implementation Create, implement and maintain Standard Operating Procedures (SOPs) across all key areas. Train team members on protocols and ensure they are understood, followed, and regularly updated. Detect inefficiencies and introduce practical, scalable systems that improve consistency and quality.

HR Management Oversee team structure, scheduling, and staffing needs for all operational departments. Manage recruitment, onboarding, performance reviews, staff development and, where necessary, dismissals, in coordination with the HR & Admin Assistant. Handle conflict resolution, disciplinary procedures, and uphold internal policy standards. Foster a high-performance, values-driven culture based on respect, responsibility and teamwork.

Client Experience & Service Delivery Ensure all client-facing details (facilities, service, timing, communication) meet Polo Valley’s standards. Work closely with front-of-house and hospitality teams to maintain a seamless guest journey across all touchpoints. Support and oversee the operational delivery of polo programmes, events, tournaments, VIP visits and private experiences.

Reporting & Accountability Provide weekly operational reports and updates to the Managing Director/CEO. Track team performance and task execution across departments. Work with Admin & Finance to manage inventory, costs and operational budgets, ensuring efficient use of resources.

Ideal Candidate Profile

3–7 years of experience in hospitality operations, property/lifestyle management, or high-end resort/club environments. Strong leadership and people management skills; confortable handling HR responsibilities. Excellent organisational skills and a highly structured, systems-driven approach. Comfortable balancing strategic oversight with hands-on problem solving. Clear communicator with fluency in English & Spanish. Calm under pressure, solutions-focused, and committed to high standards.

What We Offer

A competitive salary tailored to experience and responsibility. Opportunity to work in one of Europe’s most unique lifestyle environments. Close collaboration with leadership and exposure to business-wide strategy. Clear career growth potential as the business expands. A dynamic, ambitious, and values-led team.

To Apply: Please send your CV and a short cover email to hr@polovalley.com with the subject line:

Operations Manager Application - Polo Valley