Customer Service Specialist with Car Driver Responsibilities

Role Title

Customer Service Specialist with Car Driver Responsibilities

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Role Overview

We are seeking a

Customer Service Specialist

to join our team at Oasis Premium Recovery. This hands-on role combines

recovery support, client engagement, and practical driving responsibilities

, ensuring clients feel

supported, safe, and cared for

throughout their stay. The role focuses on

day-to-day non-clinical support

, lifestyle coordination, and structured client engagement. You will actively accompany clients, provide practical assistance, and ensure a positive, recovery-appropriate environment — all while maintaining

professional boundaries and discretion

. ⸻

Key Responsibilities

1. Client Engagement & Daily Experience

Actively engage clients through structured activities, social interaction, and excursions Organize and facilitate group trips and outings, acting as a guide and motivating assistant Ensure activities are recovery-appropriate, safe, and aligned with individual recovery plans Monitor client engagement to prevent isolation or boredom

2. Client Journey Support (Arrival to Departure)

Support client arrivals, admissions, orientation, and departures Provide a calm, welcoming, and professional presence at all stages Ensure clients feel personally cared for and supported throughout their stay

3. Appointment, Transport & Logistics Support

Drive or escort clients to therapy sessions, medical appointments, airport transfers, and approved external activities Ensure punctuality, discretion, and safety during all transportation Coordinate with the reception and support team to ensure seamless client logistics

4. Daily Recovery Support & Structure

Support clients in following daily recovery schedules Encourage participation in therapy, wellness activities, and structured time Reinforce therapeutic guidance without providing therapy

5. Observation & Reporting (Non-Clinical)

Observe and report changes in client mood, behavior, and engagement Escalate concerns promptly to the Lead Support Worker Maintain clear professional boundaries at all times

6. Emotional Support Within Boundaries

Provide appropriate emotional support through presence, listening, and grounding De-escalate distress without providing therapeutic interventions

7. Safeguarding & Client Safety

Follow safeguarding protocols and escalation procedures Maintain awareness of client safety at all times Respond appropriately to incidents in coordination with senior staff

8. Practical Support & Client Comfort

Assist with day-to-day needs such as shopping or logistics Ensure client comfort while maintaining respectful boundaries

9. Documentation & Handover

Complete daily notes, shift handovers, and incident reports accurately and on time Ensure all documentation is GDPR-compliant

10. Service Excellence & Teamwork

Deliver exceptional client service at all times Work collaboratively with the support team and reception Represent Oasis Premium Recovery in line with its premium brand standards

⸻ Key Requirements

Fluent English (spoken and written) Valid EU driving licence – Category B Legal right to work in Spain Experience in hospitality, preferably high-end or client-facing Experience in health, wellbeing, or care environments Ability to work effectively within a team Flexible to work evenings, weekends, and rotational shifts

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The Ideal Candidate

High emotional intelligence, remaining calm and professional in challenging situations Strong observational skills to notice subtle changes in client behavior or engagement Clear professional boundaries and respect for structure, confidentiality, and reporting lines Reliable, accountable, and punctual Team-oriented, adaptable, and positive in a dynamic residential environment Comfortable supporting therapeutic programs without providing advice or treatment

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Important Note This role is

not a therapeutic or counselling position

. Candidates must operate strictly within the defined scope, supporting the therapeutic program without providing advice or treatment

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What We Offer Structured and supportive working environment Multidisciplinary team collaboration A role with real responsibility and purpose Ongoing training and professional development Competitive compensation aligned with experience