L1 Technical Support Agent (French & German) - Customer Success

What is nazaríes intelligenia? nazaríes intelligenia is a Spanish technology company focused on the development and support of software products used by organizations around the world. Our goal is to build reliable software solutions while acting as a long-term technological partner for our clients. Over the years, we have built a strong reputation for delivering high-quality software and providing excellent support to the companies that rely on our products in their daily operations. Our team works closely with clients to ensure they can successfully implement, use, and benefit from the software solutions we help develop and maintain. nazaríes intelligenia is also proud to be a

certified B Corporation

. This certification recognizes companies that meet high standards of

social and environmental performance, transparency, and accountability

. Being a B Corp means we are committed to balancing business success with a positive impact on society, our employees, our clients, and the environment. Our culture is based on

collaboration, continuous learning, and long-term relationships

, both with our clients and within our team.

Who are we looking for? Product quality, customer satisfaction, and our team’s professionalism make the difference. To support our growing international client base, we are looking for

smart, collaborative, enthusiastic, and well-organized professionals

who want to contribute to a long-term product vision with a dynamic and start-up mindset. This position is part of our

Customer Success (CS) team

, whose mission is to ensure that our clients have a smooth and successful experience using the software products we support. We are looking for a

Technical Support Agent fluent in French and German

to provide expert service for an IT project based in

Granada

. A

medium level of English is also expected

. What will your responsibilities be? Provide

customer support services

via telephone and email, delivering clear and satisfactory solutions to customer inquiries while exceeding expectations. Collaborate with

international teams

to continuously keep your knowledge up to date. Ensure customers are satisfied with the entire

customer service experience

, every time. Research, diagnose, record, and analyse customer issues

, providing accurate solutions. Maintain

high-speed interaction with the Development Team

when escalation or technical collaboration is required. Work closely with the

Level 2 Support Team

to resolve more complex cases.

What requirements do we seek? You are

fluent in French and German

, both spoken and written (

mandatory

). A

medium level of English

is assumed. Experience in

technical support

is a strong plus. Knowledge of

hardware, networking, routers, and mobile devices

. An

IT or other relevant technical education

is a strong advantage. You are a

quick learner

and open to working with new technologies and products. You are

flexible, a strong communicator, and good at multitasking and problem solving

. You are available for a

long-term position

.

What we offer ✔ A

professional and multicultural working environment

with people from all over the world. ✔ A well-organized structure built on

years of experience in the industry

, allowing all agents to benefit from our expertise. ✔ All the

required software, tools, and databases

. ✔ A

permanent contract focused on a long-term relationship

. ✔

Health insurance ✔

24 days of vacation + December 24th and 31st ✔

Restaurant vouchers ✔

Online training financed from 50% to 100%

(Languages, AWS, Oracle, Azure, etc.) Last but not least,

team drinks a few times a month