Operational Data Senior Manager

We are looking for a highly senior, proactive, and independent

Senior Data Operations Manager

to join our Revenue Operations team. This role will own the end-to-end structure, governance, quality, and accessibility of go-to-market data across Marketing, Sales, Customer Success, and Support.

This is a hybrid role for someone who combines strong data mastery with enough technical capability to manage and evolve the data infrastructure that powers reporting as well as business acumen. It is

not a data engineering role

, although it requires certain technical fluency, a rigorous approach to data operations, and a strong understanding of business processes, metrics, and commercial performance.

The right person will be able to operate independently, define standards, create scalable data foundations, and turn complex GTM data into trusted reporting, dashboards, and actionable insights for stakeholders at every level of the organization.

GTM data ownership and data modeling Own the end-to-end GTM data structure across Marketing, Sales, Customer Success, and Support. Design, maintain, and continuously improve the data models that support reporting, analysis, and operational decision-making. Ensure data across systems is connected, structured, and usable in a consistent and scalable way. Translate business processes and GTM workflows into clear and reliable data structures. Data governance, integrity, and quality Establish and maintain governance frameworks, standards, and processes for GTM data across all systems and domains. Ensure high levels of data integrity, consistency, reliability, and completeness across the GTM ecosystem. Define and monitor data quality controls, validation processes, and issue resolution workflows. Identify data risks, process gaps, and structural weaknesses, and proactively drive corrective actions. Documentation and data accessibility Create and maintain clear documentation for data models, definitions, sources, ownership, logic, and reporting structures. Ensure GTM data is understandable and accessible to stakeholders across the business. Build and maintain a common data language across teams so that core metrics and reporting are interpreted consistently. Promote transparency and self-service by enabling stakeholders to confidently use trusted data assets. Partner with RevOps and business leaders to align on definitions for commercial and operational metrics. Own the reporting layer for GTM data, including the design, development, and ongoing maintenance of dashboards and reporting assets. Design and build dashboards primarily in

Power BI

, ensuring they are accurate, intuitive, scalable, and actionable. Turn data into clear insights and recommendations for stakeholders across all levels of the organization, including C-level, directors, managers, and individual contributors. Support strategic and operational decision-making through structured analysis and clear storytelling with data. Identify trends, risks, opportunities, and performance drivers across the GTM funnel and post-sales journey. Act as a trusted advisor to business leaders by connecting data outputs to business context and commercial impact. Data operations infrastructure and process improvement Help maintain and improve the infrastructure, tooling, and operating processes that support GTM data and reporting. Work closely with technical teams where needed to ensure the underlying data environment is reliable and fit for purpose. Drive improvements in data flows, system usage, process design, and reporting architecture. Collaborate closely with cross-functional stakeholders to understand business needs and translate them into data solutions. Balance technical quality with business usability, ensuring solutions are both robust and practical.

Significant experience in data operations, analytics, business intelligence, RevOps, or a closely related role with ownership across multiple GTM domains. Strong experience working with Marketing, Sales, Customer Success, and/or Support data. Proven experience defining data models, data governance standards, KPI frameworks, and reporting structures. Strong hands-on experience with

Power BI

and dashboard design for different audiences. Strong understanding of GTM processes, funnel metrics, customer lifecycle reporting, and business performance analysis. Technical fluency in data tools, systems, and infrastructure, with the ability to work effectively with technical teams without being a pure data engineer. Experience with CRM, marketing automation, customer success, and support platforms. Familiarity with SQL, data pipelines, data warehouses, or related technical concepts. GTM data is trusted, structured, well governed, and consistently defined. Stakeholders across the business can easily access and understand the right data. Core dashboards in Power BI are accurate, adopted, and decision-useful. RevOps, Marketing Ops, Sales Ops, and CS Ops are supported by a strong and scalable data foundation.

We’re

Mapal

, a European leader in hospitality software. Since 2008, we’ve been building technology solutions that help thousands of businesses manage their operations more efficiently. We seek individuals who embody these values, bringing passion and creativity to their work, taking ownership of their contributions, and embracing collaboration and innovation to achieve ambitious goal

If you need any assistance during the application or interview process, do not hesitate to ask for it to the Talent Acquisition contact.