Customer Support Agent (Turkish-speaking)

About Us

FEDCEL GROUP, S.L.

is an international BPO services provider headquartered in Barcelona, Spain. From our offices located at

Passeig Joan de Borbó 99-101, 7th Floor - 08039 Barcelona

and

C/ Bruc 149, 08037 Barcelona , we deliver top-tier

customer support, technical support, and software development

solutions to our global partners. Our mission is to combine professionalism, innovation, and cultural awareness to provide truly next-level service experiences for our clients and their customers. Role Overview

We are currently seeking

enthusiastic and motivated Customer Support Agents

to join our growing team and support our operations for the

Turkish market . As a Customer Support Agent, you will be the first point of contact for Turkish-speaking customers — handling inquiries via

phone, email, and live chat

— while ensuring every customer receives a high-quality and satisfying service experience. Key Responsibilities

Deliver excellent customer support to Turkish-speaking clients. Respond to customer inquiries via phone, email, and chat in a timely and professional manner. Identify, troubleshoot, and resolve issues or escalate when necessary. Record all interactions accurately in the company’s CRM system. Collaborate with internal departments to optimize customer satisfaction. Represent

FEDCEL GROUP, S.L.

with integrity, empathy, and dedication in every interaction. Requirements

Fluent Turkish (native level)

and good command of

English

(working proficiency). Excellent communication and interpersonal skills. Strong problem-solving ability, patience, and professionalism. Basic computer literacy (MS Office, CRM systems, or similar tools). Prior experience in

customer service, support, or call centers

is an asset but not required. Contact:

info@fedcel.com

Office Address:

Passeig Joan de Borbó 99-101, 7th Floor - 08039 Barcelona / C/ Bruc 149, 08037 Barcelona Company:

FEDCEL GROUP, S.L.