Lead Qualification Specialist

Lead Qualification Specialist About VDB Luxury Properties

VDB

is disrupting the Barcelona real estate market by redefining how the city’s most exclusive properties are bought, sold, and managed. We are an agile, digital-first team experiencing high growth. We are driven by a mission to deliver a level of service, built on

Speed, Quality, and Discretion

that traditional agencies can’t match. Serving a global portfolio of high-net-worth clients, we combine a high-touch, personal approach with a tech-forward mindset to stay ahead of the curve. As a scale-up, we move fast and bypass bureaucracy. We value top performers who bring diverse global perspectives and the "grit" to take true ownership of their work. At VDB, you aren’t just a cog in a machine; you are a key stakeholder in a culture of high trust and innovation, where your ideas directly impact the lifestyles of thousands of international clients. If you’re ready to build the future of luxury real estate in a high-energy, inclusive environment, you belong at VDB. The opportunity We are seeking a hospitality-minded professional looking to transition into the luxury real estate sector. As Lead Qualification Specialist, you will be the first point of contact for international enquiries and responsible for ensuring every client interaction reflects VDB’s service standards. This is a structured coordination and administrative role, ideal for someone coming from luxury hospitality who values organisation, professionalism and attention to detail — and who is interested in building a long-term career within real estate. Key responsibilities Respond promptly and professionally to inbound enquiries (phone, email, WhatsApp) Gather and organise client information accurately and discreetly Qualify enquiries according to predefined criteria Assign leads to the appropriate Sales or Rental advisor Maintain strict CRM accuracy (HubSpot) and ensure proper data tagging Monitor follow-ups and ensure no enquiry is left unattended Support daily coordination within the Commercial Team Contribute to reporting and process consistency Uphold VDB’s tone of voice and client service standards at all times Who this role is ideal for Professionals with experience in luxury hospitality (front office, guest relations, concierge, reservations) Individuals accustomed to working with international clients Highly organised and detail-oriented profiles Strong communicators with emotional intelligence Reliable, structured and comfortable following defined processes Motivated to transition into the luxury real estate industry Requirements Experience in luxury hospitality or premium customer service environments Fluent English required; Spanish essential Comfortable using CRM systems and digital tools Strong organisational and coordination skills What VDB offers Entry into Barcelona’s prime residential real estate sector Structured and professional boutique environment Exposure to international high-net-worth clients Clear understanding of sales and rental processes Opportunity to grow into commercial or advisory roles over time High-standard culture focused on precision and service quality

This role is ideal for a hospitality professional ready to apply service excellence within a more structured and stable real estate environment. If you are looking to transition from luxury hospitality into prime real estate, we would be pleased to receive your application.