Remote Support Engineer

Take your career to the next level with

Amaris Consulting

as a

Support T3 Associate ! Become part of an international team, thrive in a global group with €800M turnover and 1,000+ clients worldwide, and an agile environment by planning the kickoff and follow-up on projects. Join Amaris Consulting, where you can develop your potential and make a difference within the company.

✍️ WHAT WOULD YOU NEED? Solid experience in

Tier 3 / Technical Support

, ideally in cloud-based or SaaS environments Advanced SQL (Oracle) expertise Hands-on knowledge of

Splunk

,

Jira

,

Confluence

,

Siebel

, and

Kanban methodology Strong understanding of

support queue handling

,

SLAs

, case

prioritization

and

escalation Experience in building

dashboards

, extracting

KPI reports

, and

data analysis Exceptional

analytical skills

and

attention to detail Excellent communication abilities in

user-facing

contexts Fluent in

English

(other languages are a plus) Comfortable working in an

international

,

multinational team

&##128073; WHAT WILL YOU DO? &##128072; Handle

escalated support cases

and ensure resolution within defined SLA timeframes Collaborate with

scrum teams

and other support levels to troubleshoot complex issues Analyze and

debug cloud-based solutions

related to payroll, HR, tax, and benefits Create and maintain

reports

,

dashboards

, and support performance metrics (KPIs) Participate in daily support meetings to

triage

,

communicate critical issues

, and plan actions Work across products and tools in a

dynamic and fast-paced environment Continuously

learn new systems

and improve support processes Maintain a

positive attitude

, foster team collaboration, and deliver high-quality service

&##128640; WHY US? &##128640; Join our dynamic team of talented individuals and experience a world of growth and opportunities. Here's what we offer: Grow rapidly

with a tailored career path and salary evaluation — 70% of our senior leaders started at entry level Enhance your skills

through our Tech Academy catalog, Udemy E-learning Platform, Languages Sessions, webinars, and workshops Take charge of your training

with an annual personal budget and company-paid certifications Enjoy flexible policies

, remote work options, and fantastic social benefits like transit and restaurant tickets, kindergarten support, and private health insurance Benefit from our

WeCare program

, supporting employees in critical situations Unleash your full potential

, both professionally and personally

Amaris Consulting is proud to be an

equal-opportunity workplace

. We are committed to promoting

diversity

within the workforce and creating an

inclusive working environment

. For this purpose, we welcome applications from all qualified candidates regardless of gender, sexual orientation, race, ethnicity, beliefs, age, marital status, disability, or other characteristics.