International Business Process Analyst (NPL)

Mission of the role The International Business Process Analyst supports the Operations and Transformation agenda by analyzing, designing and improving end‑to‑end business processes across multiple geographies, with a strong focus on

Italy and France .

The role acts as a bridge between Operations, Servicing, IT/Data and Management, ensuring processes and reporting are scalable, efficient and aligned with the NPL business model.

Key responsibilities Analyze and improve operational and servicing processes across the full

NPL lifecycle

(boarding, servicing, recoveries, disposals, reporting). Support

process harmonization and standardization

across countries, adapting to local regulatory and operational specifics. Act as a

process and analytical reference

for international teams, especially Italy and France. Support management decision‑making through

data analysis, KPIs, dashboards and performance reviews . Translate business needs into

clear functional requirements

for IT, Data and reporting teams. Work cross‑functionally with Operations, Servicing, IT, Data/BI and Finance.

Required profile Engineering degree

(industrial, management, civil, computer or similar). Strong analytical and problem‑solving skills . Proven experience in the NPL / Special Servicing business

(mandatory). Hands‑on experience with operational processes, servicing platforms and portfolio data. Advanced

Excel

skills; experience with KPIs and large datasets. International exposure or multi‑country operational experience is a strong plus.

Languages English: fluent (mandatory) Italian: fluent / professional level (desirable) French: fluent / professional level (mandatory) Daily interaction with Italian and French teams is expected.

Personal skills Structured and detail‑oriented mindset. Strong communication skills across cultures and seniority levels. Proactive, hands‑on and delivery‑focused. Comfortable working in complex, evolving environments.