Manager, Customer Experience

We are seeking a

Customer Success Manager for Monday.This role combines high-level customer success management with proactive account management to drive sales targets and expand our presence within existing client accounts. As a key member of our team, you will be responsible for fostering long-term relationships and ensuring exceptional customer experiences. com

will be essential to streamline workflows, track customer health, and ensure that clients are maximizing the value of the SaaS products and professional services we implement.

We offer a competitive salary, an innovative flexible working approach, excellent opportunities for career progression and the chance to join a high performing, committed and energetic team at a truly exciting stage of our journey.

redk is a technology solutions and consultancy company with presence in Spain and UK. We provide cutting-edge software and a range of innovative services for CRM, Help Desk and Marketing Automation. Our mission is simple: to turn our customers businesses into success stories.

Customer Lifecycle Management:

Lead the journey from remote onboarding through to renewal, ensuring a seamless and high-value experience. Health Monitoring:

Proactively assess customer satisfaction and health metrics to mitigate risks and ensure high retention rates.

Value Delivery:

Ensure customers realize the full potential of our services, leading to long-term partnerships.

Experience:

4+ years in customer success or account management within professional services or SaaS. Technical Savvy:

Strong understanding of

CRM technology

and digital transformation principles. Remote Work Competence:

Proven ability to work independently in a remote environment, maintaining high levels of collaboration with cross-functional teams. Communication:

Exceptional verbal and written Spanish & English skills, capable of building rapport with stakeholders at all levels.