Team Leader Flexible Hours Part or Full Time

Clearly is a mental health platform

that makes therapy more accessible, affordable, and effective. We tackle the global mental health problem by bridging the gap between growing demand and limited access to care. We've supported over 200,000 therapy sessions Our network includes nearly 800 trusted, verified psychotherapists We're proud of our

careful selection process — only 4% of applicants become a psychotherapist at Clearly, ensuring the highest quality of care for our clients Our goal is to expand even further, making quality psychotherapy accessible to more communities around the world. We are looking for a

Community Lead

to join Clearly and take ownership of the

user activation, retention, and re-engagement journey

— from first signup to repeat sessions and long-term engagement. This role sits at the intersection of

customer success, inside sales, community management, and user research

. Proactively contact new users (WhatsApp/SMS/email/calls) to help them

book their first session

; Identify drop-off reasons and turn them into

actionable fixes

(pricing, matching, availability, UX, messaging); Facilitate lightweight surveys (CSAT/NPS + drop-off reasons) and short interviews; Own CRM hygiene: tagging reasons, outcomes, follow-ups, and segmentation; Strong

Spanish

(native or near-native) + working English; ~ Confident communicator across WhatsApp/calls (warm, clear, structured, non-pushy); ~ Experience running surveys/interviews and synthesizing insights; Competitive compensation + performance-based bonuses Professional development budget for conferences, courses, and executive education Remote-first culture with flexibility, ownership, and fast decision cycles