Customer Service Officer Dutch-English

Are you interested in the sports fashion industry? Do you have a constant desire to challenge yourself? Do you like helping people? If you speak Dutch on a native level, then this is an amazing professional opportunity for you! ASICS is a multinational and world-famous sports brand that manufactures clothing and equipment for both professional athletes and sports lovers. They are looking for a Sports Customer Advisor with a sporty and positive attitude to join their team in Barcelona. Together with their young and dynamic team, you will offer the best possible experience for customers all over the EMEA region.

Key languages: Native or fluent level of Dutch Fluent level of English

Main responsibilities: Delivering a best-in-class consumer experience attending consumers in all sort of questions or issues regarding their orders, services etc. through different channels (issues during pre-sales, mid-sales and after-sales) Data entry and maintenance of data related to the consumers at a local market level into the CRM platform Managing cases and E-commerce questions using the software tools provided

Core skills/experience: Able to work from Barcelona Enjoy taking care of and helping people Knowledge of Social Networks would be highly valued Team player who is also able to work independently Attentive, empathetic, flexible, and proactive Good communication skills Passionate about sports Eager to learn

What's on offer: Monday to Friday 09:00 - 18:00 Hybrid working model (50% from home) Permanent contract Employee discount on ASICS products Private health insurance Ticket restaurant (10€ per day) Free gym at the office + laundry services Modern working environment Joining an international company that is a premium True Sports Performance brand Premium meditation subscription Free sessions with a physiotherapist