Key Account Manager Back office Operations

Company Description Founded in 2019 by visionary Tural Mammadov, TENco is driven by a mission to transform lives and provide exceptional support and opportunities within a unique community. The company is dedicated to simplifying complexities and empowering individuals to fully experience life. At TENco, our members are at the core of everything we do, fostering an authentic and inclusive environment where individuals can be their true selves.

Role Description

As part of the Back Office team, you support our Relationship Managers in fulfilling our members and guests requests. Mainly focused on the execution (and documentation) of booking requests, you also help the Relationship Managers in researching rare luxury objects and experiences. Your responsibilities are both operational and administrative and listed below.

Responsibilities:

Administrative: • Research and compare offers, prices, in order to ensure that our members are getting the best possible deal. • Arrange and confirm most of the booking requests made by our members or walk-ins. • Assist client with booking changes and special inquiries regarding reservations. • Help your Relationship Managers in researching new offers and opportunities that are relevant to our members. • Actively support client account management by ensuring client information is updated and accurate at all times. • Document every request in our database. • Invoice our clients when necessary.

Your profile: • Proactive, you are a self-starter and unafraid in working in fast-paced start-up environment. • Organised and meticulous. • Good overall knowledge and experience of the luxury industry. • Fluent in Russian and English, any third language is a plus. •Customer oriented. Genuinely caring about our members.