Information Technology / IT Manager

Are you passionate about technological innovation and digital transformation? We design and deliver IT solutions focused on digital transformation and process automation within Microsoft environments. We are seeking an IT Service Manager to lead the operational management of our IT Managed Services function. Leading the day-to-day operations of the IT Managed Services team. Conducting regular 1:1 meetings with technical team members and monitoring performance and priorities. Leading periodic service review meetings with clients, including English-speaking stakeholders. Reporting operational performance, risks, and improvement initiatives to senior management. 3–5+ years of experience in IT Service Management or similar roles. Demonstrated experience leading technical teams from an operational standpoint (workload management, performance monitoring, coordination). Professional English proficiency (minimum B2 level, able to conduct meetings independently). ITIL knowledge or certification. Experience in Microsoft 365 environments. Experience with ticketing tools such as Jira, Zendesk, or ServiceNow. Permanent contract from the outset. Flexible working model (hybrid or remote options available depending on location). Financial support for home office setup or professional equipment. Access to technical certifications and continuous training programs.