Manager, Technical Program Manager

Guesty is the all-in-one platform helping hospitality businesses around the world automate, optimize, and scale their operations. We’re a fast-growing global startup that’s transforming how the industry works — from guest experience to business growth.

With a powerful suite of features and integrations with 150+ industry partners — including Airbnb, Vrbo,

, Expedia, Google Travel, and many more — Guesty empowers property managers to deliver top-tier guest experiences while running more efficient, data-driven operations.

If you’re looking to grow your career in a dynamic, global, and impact-driven environment, we’d love to hear from you.

As a Technical Program Manager, you position yourself as a key technical partner to our customers, leveraging a deep understanding of the Guesty Product to navigate their complex technical challenges. In addition to addressing immediate technical complexities, you will take a proactive approach to driving product adoption. This role requires a close, strategic partnership with the Customer Success Management team to analyze workflows and identify opportunities for deeper product utilization.

Empower client proficiency through high-impact training and guidance, ensuring users are hands-on and self-sufficient in the Guesty Product. Meet or exceed expectations in KPI attainment and professional development.

Minimum of 4 years of technical experience within the SaaS software industry or in a technology-driven environment ~ Bilingual (English/Spanish) ~ Strategic Problem-Solving: The ability to analyze customer configurations and workflows to provide optimal, scalable solutions. ~ Expert Communication & Training: Exceptional presentation skills with a talent for translating dense technical concepts into simple, actionable guidance for both clients and internal teams. ~ Analytical Thinking: The ability to identify trends across account cohorts and use data to track evolving product needs. ~ Bonus) Market Knowledge: Familiarity with the short-term rental market, the OTA landscape (Airbnb, Vrbo, etc.), and the property management software ecosystem. ~(A foundational understanding of trust accounting, including experience with ledgers, reporting, and bank reconciliations.