Night Manager (Temporary)

Major Incident Manager Malaga (hybrid) 6 Month FTC €We are partnered with a world class IT services provider based in Spain but with a global presence who are looking for an experienced Major Incident Manager to join them on an initial 6 month FTC. We’re looking for a Major Incident Manager who thrives under pressure and knows how to lead when the stakes are high. Accurate incident management

, including timelines, impact assessment, PMIRs, and post-incident root-cause collaboration Continuous improvement

, contributing to reporting, identifying process gaps, and strengthening Service Desk capability through guidance and training

To be a successful Major Incident Manager you will have… Strong understanding of ITIL principles (especially Major Incident, Problem and Change Management) The client offers an excellent benefits package that includes health insurance, professional development budget and corporate pension contribution amongst other things. Please note that due to working with clients globally, this role does require someone to be a fluent communicator in both Spanish and English.