Director of Quality Assurance

TCoE Manager – Testing Centre of ExcellenceWe’re looking for an experienced TCoE Manager to lead our central Testing Centre of Excellence and act as the strategic partner to the Head of Testing. This role oversees two critical streams — Test Automation & AI and Metrics & Reporting — driving governance, quality, standardisation, automation maturity, and data‑led transparency across the bank’s testing organisation.

What You’ll LeadTCoE Leadership & GovernanceOversee day‑to‑day operations of the TCoE and support executive‑level decision making.Own testing standards, frameworks, governance routines, audits, and quality controls.Ensure alignment with regulatory, risk, and compliance expectations across banking programmes.Test Automation & AIPartner with the Automation & AI Architect to deliver automation and AI initiatives.Govern automation strategy, frameworks, reuse, and productivity outcomes.Drive shift‑left practices and adoption of intelligent QA accelerators.Metrics, KPIs & ReportingLead the Metrics team responsible for KPIs, SLAs, dashboards, financials, and insights.Govern JIRA workflows, data accuracy, and easyBI reporting.Publish portfolio‑level scorecards, risk indicators, and executive dashboards.Financial & Capacity GovernanceManage capacity planning, utilisation, monthly financials, and forecasting for the TCoE.Support annual budget cycles and cost‑optimisation initiatives.Stakeholder ManagementEngage with LoB Testing Heads, Programme Directors, and Architecture Leads.Facilitate cross‑portfolio quality forums and produce board‑ready reporting.Govern vendor performance, SLAs, compliance, and KPI adherence.✅ Required Skills & Experience12–18+ years in Testing/QE with proven experience running a TCoE or Test Governance function.Ability to operate as a senior advisor to the Head of Testing.Strong understanding of automation frameworks, DevOps pipelines, AI‑led testing, and emerging agentic AI concepts.Expertise in JIRA, easyBI, KPIs, quality metrics, and data‑driven reporting.Exceptional communication, analytical thinking, and stakeholder leadership.Banking/financial services experience is essential.