Account Manager

To manage and grow existing client accounts in the European market by ensuring strong relationship management, account expansion, and revenue optimization for

VAS products including Fintech solutions, PPOB services, and E-Wallet platforms .

Key Responsibilities

Manage and maintain relationships with

existing clients and partners

in the European region Act as the main point of contact for day-to-day account coordination and issue resolution Identify

upselling and cross-selling opportunities

across Fintech, PPOB, and E-Wallet products Coordinate with internal teams (Product, Tech, Operations, Finance, Legal) to ensure smooth service delivery Monitor account performance, usage, and revenue trends Support contract renewals, commercial discussions, and pricing alignment Prepare regular

account reports, forecasts, and performance updates

for management Ensure compliance with

European regulations and client requirements Support onboarding and go-live process for new services within existing accounts

Requirements

Experience & Background

Minimum

3–5 years

experience as

Account Manager, Key Account Manager, or Client Success Experience in

Fintech, VAS, Digital Payments, PPOB, E-Wallet, or Telco-related services Proven experience managing

B2B clients in European markets Strong understanding of contract management and client lifecycle

Skills & Competencies Excellent relationship management and communication skills Strong coordination and problem-solving capability Commercial awareness with ability to grow accounts and protect revenue Good analytical skills for account performance tracking Able to work independently in a cross-border, multicultural environment

Language & Communication Fluent English

(mandatory) Additional European language (French, German, Spanish, or Italian) is a

strong advantage

Other Requirements Willing to work with European time zones and occasional travel Detail-oriented with strong follow-up and documentation skills Comfortable working with CRM, reporting tools, and dashboards