Platform Engineer (AWS connect)

About the role We are building a next-generation banking experience where AI-driven automation and human expertise work together seamlessly. As a

Contact Center Platform Engineer

, you will design and scale our customer engagement platform on

Amazon Connect

, starting with asynchronous messaging and expanding to voice, email, and future channels. You will work closely with product and engineering teams to deliver a secure, scalable, and reusable platform that enables teams to operate independently over time.

Responsibilities

Design and implement

Amazon Connect

architecture for chat and tasks. Build

contact flows (IVR/ICR)

, advanced routing, prioritization, overflow, and deflection strategies. Integrate backend systems using

AWS Lambda

for customer context and routing decisions. Configure

SSO (SAML/Okta)

, user hierarchies, and security profiles. Customize the

Agent Experience

(CCP, concurrency, RONA, knowledge features, Amazon Q). Implement

analytics, CSAT, and reporting

. Deliver the platform using

Infrastructure as Code (Terraform / CDK)

. Design

chat persistence and transcript storage

(S3, Kinesis) with GDPR considerations. Assess

AWS service quotas

and plan for future channel expansion (voice, email, live translation). Enable teams through documentation, best practices, and reusable patterns (“teach teams to fish”).

Requirements

Strong hands-on experience with

Amazon Connect

in production. Solid AWS background (Lambda, IAM, S3, Kinesis, SES). Experience with

serverless architectures

and

IaC

. Understanding of contact center operations and CX metrics. Experience in regulated environments (banking/fintech a plus).

Profits

Individual training budget of €1200 (languages, books, certifications) Flexible working hours Flexible remuneration package Great discounts at sports centers (AndJoy Free private health insurance Monthly follow-ups with your team to have continuous feedback Team Buildings every two months. You can't miss the Pool Party? and our Christmas dinner? Discounts in international brands for employees (Club Capitole) You will have the opportunity to meet the whole family through our Technology communities, to share your knowledge and ideas. Knowledge exchange is key to us!

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