INTERNATIONAL CUSTOMER SERVICE AGENT (NIGHT SHIFT)

Are you motivated by providing a good customer experience?

Would you like to work for the company that is revolutionizing telemedicine worldwide?

TELADOC HEALTH offers the only end-to-end virtual care solution capable of serving organizations and individuals anywhere in the world. Our services cover the entire spectrum of healthcare needs, from simple to complex. We connect our users with primary care, behavioural health and expert medical care to deliver the best medical outcomes.

With this in mind, we always seek to attract and develop candidates who share our passion for the healthcare industry and our commitment to diversity and inclusion. We encourage applicants who share that passion to explore this opportunity to join our dynamic team.

This job is a great fit for someone who is customer obsessed and loves to solve problems.

What You Will Be Doing The main function of the job is to be the first point of contact with our patients, communicating with them in an agile and effective way. Engages in active listening with callers to learn about and address their needs, concerns, or other inquires. Responds accurately and promptly to callers’ inquiries, ensuring that callers feel supported and valued. Maintain records of caller interactions, comments, and inquiries. Utilizes software, databases, call scripts, and tools appropriately. Understands and strives to meet or exceed call center metrics while providing excellent and consistent customer service. Schedule details:

Your This position is

28 hours/week: A WEEK: Monday,Tuesday,Friday from 23:00h to 7:00h. B WEEK: Tuesday, Wednesday, Saturday and Sunday 23:00h to 7:00h

You Own This If You Have… 1-2 years’ experience in a professional office and/or call center environment preferred. Exceptional customer service, active listening, verbal and written communication skills, and professional phone voice. Must be detail-oriented and highly organized with the ability to work on various assignments simultaneously. Fluent in English, in both written and verbal form. The ability to effectively build relationships with your customers, peers and leadership Clear, effective communication with strong interpersonal skills The ability to prioritize multiple tasks in a fast-paced environment Accountability, initiative and a high level of ownership Available to work every second weekend as necessary

What You Bring With You Inspire trust, teamwork and positive team relationships Defuse customer situations and provide resolution in a timely and effective manner Ensure the security and privacy of customer information through education, compliance and resolution of issues Motivate and inspire others to adopt initiatives

Useful information In order for you to be successful in your job, we will provide initial training and give you the tools you need. If selected, you will have the opportunity to work in a young, professional environment with an excellent spirit of patient service with Scheduled Weekly Hours