Receptionist

Company Description

PORVAPOR Nordic Spa offers a unique wellness experience by combining Nordic and Slavic sauna rituals with a modern culinary touch. The spa can host up to 70 guests, providing rejuvenating experiences such as steam rituals, massages, scrubs, and wraps to restore balance to body and mind. Guests can also indulge in a specially curated Nordic-inspired culinary menu crafted by a Michelin-starred chef, featuring artisanal teas and tapas. For a more exclusive experience, a private suite is available, including a premium service and sauna for up to 10 guests. PORVAPOR seamlessly blends cultural heritage, diversity, and modern luxury, creating an exceptional haven for locals, expats, and travelers.

Role Description

This on-site, full-time Russian speaking Receptionist role is located in Barcelona, where you will be the first point of contact for guests at PORVAPOR Nordic Spa. Daily responsibilities include greeting and welcoming guests, managing incoming phone calls, handling inquiries, scheduling appointments, and assisting in coordinating guest services. You will also perform basic clerical tasks such as maintaining records and supporting the team with administrative duties. Providing a warm and professional customer experience will be a core aspect of your role.

Qualifications

Strong skills in Receptionist Duties and Clerical Tasks, including record management and scheduling Excellent Communication and Phone Etiquette skills to ensure a professional and welcoming guest experience Proficiency in Customer Service to address guest needs and create a positive and memorable experience Fluency in English and Russian; knowledge of additional languages is a plus Organizational skills and attention to detail to effectively manage administrative tasks Previous experience in a hospitality or wellness-related role is preferred