Help Desk Analyst (English-Speaking)

Keonn is a manufacturer of RFID hardware and software products for different sectors, like retail, healthcare, libraries, industry, and logistics. We provide RFID systems mainly for the retail and healthcare sectors, as well as RFID UHF components, like antennas, multiplexers, and readers for any industry. Keonn’s team is comprised of experienced engineers and PhDs with deep knowledge in fields like radiofrequency, antennas, electronics, firmware, and cloud-based software.

Customer Support Specialist

The Technical Support Specialist is responsible for delivering exceptional support to customers by handling inquiries, resolving issues, and providing product or service information. This work will be carried out during the

afternoon shift.

Respond to customer inquiries via phone, email, live chat in a timely and professional manner. Stay informed about company products, services, policies, and promotions. Meet or exceed key performance indicators (KPIs), such as response time, first contact resolution rate, and customer satisfaction scores.

Previous experience in technical customer support or IT helpdesk roles Excellent verbal and written communication skills. Working knowledge of SSH and CLI-based interfaces for network devices (routers, switches, firewalls, etc.). Familiarity with common networking concepts: Zendesk, Freshdesk, Salesforce) is a plus. Proficiency in English (additional languages are an asset, depending on the market).

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