Front Office Manager m/v

Here is an exciting opportunity for a seasoned Front Office leader to join the team as Front Office Manager at the Wyndham Costa del Sol part of the IDILIQ Group.

THE COMPANY IDILIQ Group, a Wyndham Hotels & Resorts partner, are pioneers of the resort-based residence concept with over 40 years’ experience. IDILIQ Group design, develop and manage residences, and sell resort-based properties in some of the most sought-after holiday destinations around the world.

The incumbent is responsible for the hotel’s commercial, quality and people performance in front office department. She/he will combine strategic thought and planning which will enhance the growth and profitability of the department. As the department head, he/she will also be responsible for the departmental budget, expenses, promotions and upselling initiatives and results This exciting role has total accountability for a large people team including, head receptionists, front desk agents / receptionists that support over 590 residences in multi locations across the resort, a team of guest service agents based in two branded guest service centres at either side of the resort, and a large team of porters and night staff that make up the front office function. Effective leadership of the front office team including but not limited to setting clear objectives and performance expectations, recruitment and onboarding of new team members, driving team member engagement, team communication, employee relations, supporting and development of individuals and team, and performance management. Prepare work schedules and annual leave schedules within budget, business expectations and guidelines of the appropriate industrial legislation. Ensure service standards are kept in line with company standards. Supervise the rooms inventory in Opera Cloud Implement strategies aimed at cost minimisation and productivity maximisation but not at the expense of Quality Standards. Review payroll figures to identify opportunities. Ensure rotas are submitted on time for payroll submission. Monitor guest feedback results to identify shortfalls and remedy service issues Monitor and review Quality Standards for the Department and follow up with relevant actions Leading and supporting a team through change Report on changes in standards and on performance against standards. Ensuring the team is following the company grooming standards and are trained on how to conduct themselves in front of guests (posture, communication and body language). Ensure exceptional hygiene, health & safety standards in the department As a member of the senior hotel team, support the hotel operations as required Is motivated and committed, approaching all tasks with enthusiasm and seizing opportunities to learn new skills or knowledge in order to improve personal performance. Is flexible, responding quickly and positively to changing requirements including the performance of any tasks requested of you. Maintains high team focus by showing co-operation and support to colleagues in the pursuit of the hotel’s goals

Service Culture to Be Responsive, Be Respectful and Deliver a Great Experience. Change Management Minimum 2 years’ experience as a Front Office Manager within a large 4 / 5-star resort / holiday complex A recognized business or hospitality management qualification or a graduate degree. Experience with Opera Cloud, Revenue Management Systems, are would regard yourself as tech savvy. Experience of handling large leisure and corporate groups from a front office perpsective Four / Five star internationally branded hotel experience is an advantage Proven track record of driving quality and revenue within the front office department Fluency in Spanish and English The franchisee controls all aspects of the hotel’s employment practices, including recruiting, hiring, salary, benefits and compensation decisions, and the collection and processing of the personal data that you provide on this website.