Technology Customer Support Specialist with German (fully remote)

MediaMarktSaturn

has chosen Spain as the main Hub for their

Digital Consultation Services

. As Europe’s leading consumer electronics retailer, MediaMarktSaturn partners with the world’s

top tech brands

to bring customers the latest and most innovative solutions.

This is your opportunity to join a brand-new international team, help shape a growing business unit, and deliver cutting-edge support to customers through modern digital tools!

Key languages : Excellent command of

German Excellent command of

any other languages (Turkish/French/Polish/Hungarian/Dutch) Professional level of

English

Main responsibilities : Communicate with customers via chat, video, and co-browsing tools Understand customer needs and recommend the ideal product through tailored solutions and expert advice Support customers with the initial setup and discovery of their new devices Identify opportunities for cross-selling and up-selling to maximize customer value Share responsibility for project KPIs through reporting and analysis Continuously develop your skills and contribute to training materials for the team

Core skills/experience : Passionate about Tech and Consumer Electronics (Entertainment and Audio/Video Electronics, IT and Computing Devices, Mobile Devices, Smart Home Solutions etc.) Previous Sales experience in Retail or Direct Sales (Consumer Electronics industry is a plus) Comfortable with digital communication tools and video calls Ability to build trust and connect with customers in a clear, empathetic, and professional way Willingness to work five days per week, from 10:00 to 19:00 (including Saturdays)

What's on offer : Fully remote position in Spain Competitive Salary of EUR 25,000-30,000 OTE Permanent contract 10% discount on all the company’s products Languages Courses Medical insurance

Our recruitment process? Step 1: Interview with our Recruiter to learn more about you Step 2: Video Interview with the Team Manager and HR Manager