Junior Operations & Customer Care Support

Junior Operations & Customer Care Support Hybrid | ⚡ Energy Sector |

International Environment

Are you highly organized, detail-oriented, and motivated to start your career in operations within a dynamic energy environment? We are looking for a

Junior Operations & Customer Care Support

professional to join our collaborative team and play a key role in ensuring smooth daily operations while contributing to process improvements and system enhancements. This role is perfect for someone who enjoys structured work, solving operational challenges, and supporting business continuity in a fast-moving environment.

✨ What You’ll Do

Support Daily Operations • Monitor and manage shared mailboxes, ensuring timely handling of requests • Manage and allocate operational cases through internal tools • Perform routine checks and validations following established procedures • Escalate incidents and support issue resolution with senior team members

Assist Contracting & Administrative Processes • Review and validate incoming documentation • Prepare and upload information into internal systems • Coordinate with internal stakeholders to resolve missing data

Contribute to Billing Data Preparation • Collect and verify operational data • Support pre-billing validation activities • Collaborate with billing teams to ensure data accuracy

Participate in Projects & System Improvements • Support testing of new tools and process enhancements • Execute test cases and document results • Help implement minor operational improvements • Follow up on incidents identified during testing phases

Reporting & Process Tracking • Prepare basic activity and KPI reports • Maintain tracking files and operational control lists • Support documentation of procedures and guidelines

What We’re Looking For

✔ Technical Skills • Good knowledge of

Microsoft Office

(especially Excel & Outlook) • Comfortable working with large volumes of data accurately • Familiarity with case management tools or CRMs is a plus • Interest in operational and administrative processes

✔ Soft Skills • Strong attention to detail and organizational skills • Reliable when performing repetitive operational tasks • Process-oriented and committed to quality standards • Proactive mindset and problem-solving attitude • Clear communication and teamwork skills • Eagerness to learn and grow in an operational environment

How Success Looks Like • High accuracy and reliability in daily operations • Reduction of manual workload for senior team members • Fewer operational errors and incidents • Timely delivery of reports and operational data • Fast adaptation to new tools, systems, and processes

Work Environment & Benefits • Hybrid work model with flexibility • Supportive and collaborative international team • Stable role with no on-call or after-hours expectations • Fast-paced energy trading environment focused on operational excellence • Cloud-based digital ecosystem with exposure to modern technologies • Opportunity to contribute to both operational stability and innovation initiatives

Why Join Us? This is an excellent opportunity to start your career in operations within the energy sector, gain hands-on experience in real business processes, and grow alongside experienced professionals in a technology-driven environment. If you are structured, reliable, and ready to learn — we would love to meet you.