Guest Experience Manager

At

METT Marbella – Estepona

, a 5* lifestyle hotel, we welcome you to an exclusive beachfront setting featuring 249 rooms and suites, five F&B venues (Isola, Ammos, El Bar de Lola, Azure Beach, and D’Lirio), and a service philosophy that truly makes a difference. Join METT Marbella – Estepona as a Guest Experience Manager and lead excellence at every stage of the guest journey.

Ensure personalized service from pre-arrival through post check-out, maintaining consistency and excellence at every touchpoint. • Coordinate exclusive details and tailored services that exceed expectations. • Review surveys, online reviews, and quality metrics, proposing and implementing continuous improvement actions. • Facilitate cross-departmental communication to ensure an experience aligned with luxury standards and the METT philosophy. • Support

the management of the Front Desk and Welcome Team (Bell Team).

A warm, polished, and highly guest-oriented profile. • Ability to guide teams and foster a strong service culture throughout the hotel. •

Advanced English and knowledge of Spanish; additional languages are a plus. Able to combine a personalized approach with performance analysis and continuous improvement.

Be part of a lifestyle luxury environment where style, quality, and attention to detail matter. •

Training, development, and promotion opportunities within a team that believes in nurturing talent. •

Join METT Marbella – Estepona as a Guest Experience Manager and become part of an experience our guests will always remember.