Health Insurance Client Specialist & Life Cross-Sales | Mallorca

At

DYLSI

, an exclusive AXA insurance agency based in Mallorca, health insurance is the heart of what we do — and we're looking for someone who wants to own that space.

We're hiring a

Health Insurance Benefits Specialist

to become our clients' go-to person for everything health-related: authorisations, reimbursements, coverage queries, incident resolution, and ongoing support. But this isn't just a back-office role. You'll also play a key

consultative commercial role

, identifying natural opportunities during client interactions to introduce life insurance and savings solutions — not through pressure, but through genuine understanding of client needs.

What you'll do: — Act as the client's primary point of contact for health insurance within the agency — Manage authorisations, reimbursements, coverage questions, and incident resolution — Deliver an exceptional post-sale experience with attention to detail — Identify cross-selling opportunities for life risk and life savings (investment) products during welcome calls, renewals, queries, and claim follow-ups — Collaborate closely with a small, committed bilingual team of six — Work towards clear operational and commercial KPIs.

What we're looking for: —

Fluent English and Spanish (spoken and written) — this is non-negotiable

— A service-oriented mindset: patience, empathy, and a genuine desire to help — Strong organisational skills and attention to detail when managing multiple open cases — Comfort with a consultative sales approach — detecting needs, not pushing products — Resilience and a positive attitude when handling client frustrations — Team spirit and reliability

Experience in insurance or health administration is valued, but attitude and aptitude come first.

If you don't yet hold the Level 3 Insurance Distribution Certificate, we're open to supporting your path to obtaining it — we invest in people who are willing to invest in themselves.

What we offer: — Permanent contract (contrato fijo) — Full-time, 37 hours/week — office-based in Illetes with occasional remote flexibility — Gross annual salary of €22,000 (~€1,500–1,700 net/month) — Performance-based commissions (30% on new production) + variable retention bonus (up to €4,000–6,000/year) + occasional campaign incentives — Health insurance 100% paid by employer

(

eligible

after 6 months) — Continuous professional development and real opportunities to grow your responsibilities — A small, close-knit team where your contribution genuinely matters

A note about what makes this role different: This isn't a call centre. It's not a sales-only position. It's a hybrid role where client care and commercial awareness go hand in hand. You'll be trained, supported, and trusted to build real relationships with clients — many of whom are English-speaking expats navigating the Spanish healthcare system and looking for someone they can rely on.

Interested?

Send us a message or apply directly. We'd love to hear from you.