Back Office CS Engineer

Our client, a global leading IT company, is recruiting for a

Back Office CS Engineer

to join their business in

Romania/Madrid.

Position Title: Back Office CS Engineer

Position Type Contract or Employee

Start Date: ASAP

Location: Romania/Madrid

Contact: Tamara Rajic | +49(0)8923889874

Responsibilities

Being part of the BO team for Core CS team to ensure availability and continuous improvement/quality of services by providing 2nd line operations and maintenance support for the Core CS Network Analyze and pro-active seeking for improvements of services, operations results and related KPI’S Advices management on improvement proposals Advices management on outages and project escalations. Actively coach his system engineering team members and share his knowledge in order to grow the team and expertise within the team. Leader technical taskforces. Act as project manager for “heavy” and complex projects in which multiple departments are involved and strong coordination is required. Central point of contact for technical complex matters within and outside his team Central point of contact for other departments (like Network Infrastructure, Services & Solutions) for Major/significant changes. System expert will be the leading engineer in resolving and driving technical complex issues in which multiple interfaces/platforms/teams are involved (helicopter view) Leader for the most complex incidents, changes, problems, configuration and performance issues Secures sufficient level of testing in case of multiple platform/team /vendor related service introduction Responsible for network/platform performance and related KPI’s Providing risk assessments in case of technical complex issues. Providing transparency on risks and potential impact/consequences Implement changes by administrate, analyze, plan, check, feedback (propose alternatives), test (rollback checks) and execute changes in line with change management process Responsible for team knowledge development Responsible for implementing improvement projects Supports team manager on organizing and planning team and coordinates on task level 7x24 hour 2nd line support through on call Reports/presents progress reports on above topics Participate together with the Incident manager in Emergency calls for issue resolution coordination.

Requirements

Bachelor or Master degree or equivalent level gained by experience, in Information Technology / Electronics / Telecommunications / Data communications Engineering Experience with ICT operations and maintenance support Fully able to judge on operational acceptance complex new systems / applications At least 3 years of experience in Core Network maintenance and operation within the NOC of MM/OSP in Romania

Expertise in : Application protocols Good knowledge of protocols(HTTP(S), SOAP, IPSEC, DNS(SEC), Radius, Diameter, TCP/IP, SCTP, SS7, FTP, SSH, SNMP, iSCSI, WAP, MMS)Database administration skills (Oracle, LDAP, MySQL, Postgresql) In depth knowledge of Unix administration skills of Solaris 8/9/10, OpenBSD, RedHat Linux, Ubuntu, Debian. Good knowledge of virtualization suites(Solaris Containers, VMWare ESXi) Good knowledge of Core CS network architecture and elements/services Experience working with platforms such as SDM, IMS, Core CS, Call Server, Softswitch, Interco Experience working with Core CS Network elements (HLR, HSS, Switches, SLF, S-CSCF, P-CSCF, I- CSCF, AS, OSA; CAMEL, MRF, MGW, MGCF, BGCF, SGW, Softswitch, etc ) from different vendors (Nokia, Italtel, etc) Experience with services like Residential Voice, Mobile Voice, VoLTE, VoWIFI, Enterprise Voice. Team player Analytical and problem/incident resolution skills Operational awareness and ownership Discipline on process adherence, reporting and administration Be able to work under high operational pressure/stress Customer oriented Coaching skills and knowledge transfer Flexible working hours (on call support and night work)