Senior Customer Operations Specialist

Camper is a contemporary footwear brand based on the Mediterranean island of Mallorca. Combining design-driven innovation with over 145 years of shoemaking heritage, we are a certified B Corp that creates collections inspired by the laid-back local lifestyle and the arts, fusing traditional craftsmanship with contemporary design. We are looking for a Customer Operations Specialist who will be responsible for B2B customers operations and reports directly to the Customer Operations Manager. Responsible for manage accounts operations, route orders according to customer requirements, meet delivery deadlines, handle delays, process returns, etc.. ● Responsible for EDI process with the customer, communications follow up, transmissions between EDI and SAP, EDI operations monitoring and process improvements. ● Responsible for customer conditions monitoring, prices, agreements, special discounts, claims and differences. ● Orders management, VAS and special requirements. ● Credit Management, payments, bank reconciliation, etc.. Degree in business administration or economics. ● Desirable to have 2-4 years of working experience for a multinational or international brand in a similar position. ● Excellent analytical skills, Service orientated and must work well in a team environment. Passionate to apply technology to the customer operations processes. ● Proficiency with Office software specially with Excel and knowledge of SAP will be a plus. ● Excellent communication skills: ability to transmit clear instructions, strategy, and direction both speaking and writing. ● Good level of Spanish and English. German or any other is a plus. Immediate start date with a flexible schedule. ● Flexible remuneration with tax benefits: medical insurance, training, childcare, etc. ● You will be part of a leading company in the fashion sector, dynamic, innovative, highly aware and committed to sustainability, with a close and inspiring working environment. Camper is committed to the principle of equal opportunities to create a diverse and inclusive business. We value the differences that diversity brings to our brand and uphold this as part of our company values. We aim to provide a working environment that fosters inclusion, fairness, equity, and respect for social and cultural diversity and that is free from unlawful discrimination and harassment. Our recruitment processes consider applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled status or any other characteristic protected by law.