Customer Success Manager (Italian Speaker)

Customer Success Manager (Italian Speaker)

About the Role We are looking for a

Customer Success Manager (Italian Speaker)

to support and grow our B2B customer base in Italy. In this role, you will manage a portfolio of mid-market and enterprise clients, driving adoption, engagement, and measurable business outcomes from our language learning and corporate training solutions. You will act as a trusted advisor, ensuring customers achieve their learning and performance goals while identifying opportunities for renewal, expansion, and long-term partnership growth.

What You’ll Do Build strong relationships with key stakeholders across Italian mid-market and enterprise organisations. Lead customer onboarding and guide clients through structured adoption and enablement journeys. Monitor engagement and performance metrics, presenting insights that demonstrate ROI and business impact. Own the renewal process, proactively managing risks and collaborating with Sales on account strategy. Identify upsell and expansion opportunities aligned with customer needs and strategic priorities. Deliver data-driven recommendations to influence learning strategies and customer decision-making. Share customer and market insights with Product, Sales, and Marketing to shape roadmap and go-to-market strategy. Stay up to date with trends in corporate learning and EdTech within the Italian market. Develop customer success stories, case studies, and advocates to showcase impact and outcomes.

What We’re Looking For Native-level Italian and fluent English 2+ years of experience in Customer Success, Account Management, or a client-facing SaaS role Experience managing mid-market or enterprise customers with multiple stakeholders Strong analytical skills with the ability to translate data into actionable insights and ROI narratives Consultative, customer-centric mindset with excellent communication and relationship-building skills Strong organisational skills and ability to manage multiple accounts and priorities effectively

Why Join High-growth, international EdTech environment Exposure to enterprise customers and global learning initiatives Competitive salary and performance-based incentives Collaborative team culture with clear career development opportunities