Marketplace Experience Lead Africa

Glovo is part of the Delivery Hero Group, the world’s pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in around 70 countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index. Job Description Your work-life opportunity: As Marketplace Experience Lead Africa

– Marketplace Experience, you will own the performance narrative and governance of Marketplace Experience across your region. You will be responsible for identifying, quantifying, and reducing experience-driven value loss, improving structural marketplace health, and closing the Retention Gap between seamless and non-seamless journeys. This role focuses on measurable business impact, connecting operational friction to financial outcomes and driving cross-functional alignment to improve retention, efficiency, and cost control. You will work closely with country MD’s, Operations, Service, Finance and Global HQ functions to ensure experience priorities translate into tangible regional performance improvements. Be a Part Of a Team Where You Will Own and drive regional Marketplace Experience KPIs: Experience-Driven Value Loss, Cost-to-Serve / Recover, and Retention Gap — balancing efficiency with experience protection Identify structural drivers of value loss across Customer, Rider, and Partner journeys and quantify their financial impact Challenge regional teams on inefficiencies and ensure clear action plans with measurable outcomes Prioritize high-ROI interventions and reallocate focus toward the biggest experience and cost levers Lead regional performance reviews with GMs and senior stakeholders, creating transparency and accountability Escalate systemic marketplace issues to Global teams, advocating for structural fixes over short-term patches Ensure consistent reporting, performance storytelling, and decision-making frameworks across markets

Qualifications You have: 5+ years of experience in performance, strategy, operations, or analytical roles Strong ability to connect operational metrics to financial impact Experience influencing cross-functional stakeholders without direct authority Structured problem-solving and strong analytical capabilities Excellent communication and stakeholder management skills High ownership mindset, hands-on, and bias for measurable impact

Individuals representing diverse profiles,

and abilities,

encompassing various genders, ethnicities, and backgrounds, are less likely to apply for this role if they do not possess solid experience in 100% of these areas. Even if it seems you don't meet our musts don't let it stop you, we are all about finding the best talent out there!

Skills can be learned, and embracing diversity is invaluable. We Believe Driven Talent Deserves An enticing equity plan that lets you own a piece of the action. Top-notch private health insurance to keep you at your peak. Monthly Glovo credit to satisfy your cravings! Discounts on transportation, food, and even kindergarten expenses. Discounted gym memberships to keep you energized. ️ Extra time off, the freedom to work from home two days a week, and the opportunity to work from anywhere for up to three weeks a year! Enhanced parental leave, and office-based nursery.