Bilingual (French/English) Associate Customer Success Manager

Are you ready to help shape the direction of a dynamic SaaS-based technology startup? This is your opportunity to significantly impact how we support our customers and grow our business. Join us at Enso Connect as an Account Manager and take on a crucial role in advancing our mission to modernize the hospitality industry.

What We Do

Enso Connect is a guest experience platform for vacation rentals and boutique hotels. We integrate directly with leading property management systems to help operators personalize and monetize the guest journey from booking to checkout.

From upsells and digital guidebooks to smart lock powered check-in and AI-driven, multi channel messaging, Enso Connect turns fragmented guest touchpoints into a seamless digital experience. This enables hosts to manage the operational complexity of scale while increasing profit per guest. We are growing quickly and are excited to build the future of hospitality with the right people.

Who You Are

We are seeking a bilingual (French/English) Associate Customer Success Manager to join our team. If you are a highly motivated, results-oriented individual passionate about customer service, technology, and building relationships with people, this job is for you.

As an Associate Customer Success Manager, you will serve as the primary point of contact for new clients, guiding from the initial contract signing to the full implementation of our services and ongoing success using our platform.

Success in this role will be measured by key performance metrics, including revenue retention and customer engagement.

This is a remote-first role.

Responsibilities Include

Serve as the primary point of contact for new clients, guiding them through onboarding, implementation, and ongoing account growth Understand client requirements and configure the platform to meet their specific needs Coordinate business review sessions to maximize platform benefits Respond to client questions and manage support tickets Handle a high volume of calls and meetings while prioritizing tasks effectively Communicate confidently with English and French-speaking customers Collaborate with the support team to deliver a world-class customer experience Provide strategic, personalized advice to enhance ROI and reduce churn Contribute to refining health metrics and scaling success across the customer base

Qualifications 2+ years of experience in a Customer Success or Account Management role Proven success in account management or full-cycle sales, with a demonstrated track record of achieving results. Experience with Customer Success tools such as HubSpot Excellent organizational skills to balance many tasks without losing sight of the highest priority items and a desire to create and build new processes to enable organizational efficiencies A background in B2B2C, ideally within the hospitality and technology space. You are familiar with industry trends and competitive dynamics and eager to share that knowledge with your team A commitment to personal growth and continuous development. Full fluency in French and English: reading, writing, and speaking