Technology Customer Support Specialist with German (fully remote)

MediaMarktSaturn has chosen Spain as the main Hub for their Digital Consultation Services. As Europe’s leading consumer electronics retailer, MediaMarktSaturn partners with the world’s top tech brands to bring customers the latest and most innovative solutions.This is your opportunity to join a brand-new international team, help shape a growing business unit, and deliver cutting-edge support to customers through modern digital tools!Key languages : Excellent command of GermanExcellent command of any other languages (Turkish/French/Polish/Hungarian/Dutch)Professional level of EnglishMain responsibilities : Communicate with customers via chat, video, and co-browsing toolsUnderstand customer needs and recommend the ideal product through tailored solutions and expert adviceSupport customers with the initial setup and discovery of their new devicesIdentify opportunities for cross-selling and up-selling to maximize customer valueShare responsibility for project KPIs through reporting and analysisContinuously develop your skills and contribute to training materials for the teamCore skills/experience : Passionate about Tech and Consumer Electronics (Entertainment and Audio/Video Electronics, IT and Computing Devices, Mobile Devices, Smart Home Solutions etc.)Previous Sales experience in Retail or Direct Sales (Consumer Electronics industry is a plus)Comfortable with digital communication tools and video callsAbility to build trust and connect with customers in a clear, empathetic, and professional wayWillingness to work five days per week, from 10:00 to 19:00 (including Saturdays)What's on offer : Fully remote position in SpainCompetitive Salary of EUR 25,000-30,000 OTEPermanent contract10% discount on all the company’s productsLanguages CoursesMedical insuranceOur recruitment process?Step 1: Interview with our Recruiter to learn more about youStep 2: Video Interview with the Team Manager and HR Manager