Jeweler & Care Service Specialist

Our client is a rapidly growing luxury watch and jewelry brand that combines Swiss precision with captivating design. Focused on creating wearable works of art, the brand aims to offer an unforgettable experience to its global clientele.

They are currently seeking a Care Service Specialist/Jeweler in Palma de Mallorca, whose mission will be to provide high-quality customer service by adapting the pieces to customer needs, always ensuring demanding quality standards and delicate care in handling processes.

Main responsibilities will include: Providing excellent after-sales service to customers. Engraving pieces, adjusting and polishing, according to the indicated instructions and requested requirements. Carrying out role-specific maintenance tasks following quality standards, using sophisticated quality and safety control tools. Performing size increases and reductions on the requested pieces. Collaborating with the sales and logistics departments in the handling and sale of pieces.

Requirements: Experience in executing specialized luxury jewelry techniques, ensuring high standards of quality, precision, and finishing. Our client will request a written declaration stating the absence of a criminal record. Proven experience in structured aftercare and service management, including warranty oversight, international repair coordination, performance tracking, and continuous quality improvement within a luxury environment.

Our ideal candidate is a very dynamic person with great passion for detail and high standards in processes, as well as a strong customer service orientation, who provides the necessary technical support to the rest of the team and to clients, with great communication skills and a passionate for the high-end watchmaking and jewelry sector.

Desirable qualifications: Experience in the same sector. Professional fluency in other languages always is a plus. Making molds and participating in the design will be highly valued. Ability to restoration. Knowledge and/or mastery of photography.

We offer: A dynamic, collaborative, and creative environment. Joining a fast-growing luxury brand. Salary commensurate with the candidate’s value and experience.

Education: Vocational training or Higher Vocational Training (CFGS) in jewelry and/or gemology, knowledge of materials and techniques or similar.

Experience: At least four years of proven experience performing the described functions.

Languages: Spanish: Native. English: Professional. Knowledge of other languages will be highly valued.