Barcelona Entry Level Customer Success (full time salary + commission)

Customer Success Manager

The Role As an Enterprise Customer Success Manager, you are the trusted advisor for some of the largest and most complex clients. You will: Cultivate deep, long-lasting relationships with key stakeholders within your portfolio of enterprise accounts. Proactively understand client objectives, pain points, and strategic direction to ensure maximum value from the platform. Drive product adoption and expansion by identifying opportunities for upselling and cross-selling through insightful engagement. Collaborate closely with internal teams, including Sales, Product, and Support, to advocate for client needs and resolve complex issues efficiently. Lead quarterly business reviews, demonstrating quantifiable value and strategic recommendations to executive-level contacts. Onboard new enterprise clients and manage seamless transitions, setting them up for long-term success. Act as a strategic partner, helping clients optimise their use of the platform to achieve their business outcomes.

Why This Company? You will join a dynamic and innovative technology company that empowers some of the worlds largest organisations. They are known for their collaborative culture, where innovation is celebrated, and every team member has a voice. This is an environment that prioritises professional development, offering clear career pathways and opportunities to work on challenging, high-impact projects. You will be part of a supportive team that values knowledge sharing and continuous improvement, all within an organisation that leads its market sector.

About You (Transferable Skills Welcome!) We care more about your drive, relationship-building prowess, and problem-solving abilities than a specific degree or background. You are a great fit if: You have 3+ years of experience in a customer-facing and English You are a Natural Relationship Builder: You excel at connecting with people at all levels, from technical users to C-suite executives, building trust and rapport effortlessly. You are a Proactive Problem Solver: You do not wait for issues to escalate; instead, you anticipate challenges, identify solutions, and act decisively to ensure client satisfaction. You are Resilient and Adaptable: You might have honed your skills in fast-paced, client-facing roles such as hospitality management, high-end retail, or complex B2B customer service, where you learned to manage diverse needs and deliver under pressure. You are Detail-Oriented and Strategic: You can manage multiple priorities, analyse complex data, and translate client insights into actionable strategies. You are an Advocate: You genuinely enjoy helping others succeed and are adept at championing client needs internally to drive positive outcomes.

The Opportunity Most job applications feel like shouting into a void. Tangent changes that. We have partnered with an industry-leading B2B SaaS platform that is revolutionising how global enterprises manage their operations, and they are seeking their next Customer Success Manager. When you apply through Tangent, you do not just get a job; you get a free industry mentor to coach you through the interview process and ensure you land the role with the best possible package. This service is 100% free for candidates; we are paid by the employer to find and coach the best talent.

The Tangent Advantage Skip the CV Pile:

We have a direct line to the Hiring Manager, ensuring your application gets seen by the right people immediately. 1:1 Coaching:

We pair you with an experienced industry expert to polish your interview technique, refine your commercial awareness, and boost your confidence for enterprise-level discussions. Fast-Track Process:

Our candidates move through the hiring stages faster than traditional applicants, reducing the time spent in uncertainty. Hybrid Flexibility:

This role offers a hybrid work style in London, giving you the balance of collaborative office time and focused home-based work. 100% Free:

This service is 100% free for candidates; we are paid by the employer to find and coach the best talent.

Ready to fast-track your career? Apply now.