CSM Manager

technology, and customer-centric strategies in a hybrid and flexible work environment. We are looking for a Customer Success Manager to lead our Customer Success operations in digital products, driving satisfaction, retention, and long-term growth. Marketing, and Technical teams to scale customer success initiatives globally. Team Leadership & Management

• Lead, mentor, and develop a team of Customer Success Specialists, fostering a culture of Establish performance KPIs, monitor results, and implement continuous improvement Coordinate team workflows, prioritization, escalations, and resource planning. Customer Success Strategy

• Define, implement, and refine the customer success roadmap, including onboarding, lifecycle management, retention, and expansion opportunities.

• Oversee high-quality onboarding programs, ensuring clients fully adopt and optimize our Work closely with Product, Sales, and Technical Support to improve product usability, feature adoption, and overall customer experience.

• Provide structured, data-driven customer feedback to internal teams to support product content, materials, case studies, and success stories. Monitor performance through dashboards, customer satisfaction metrics, usage analytics, Maintain accurate documentation and reporting through CRM and support tools. Proficiency in Italian and English. Strong command of Spanish and/or Portuguese is 5–7 years of experience in Customer Success, Account Management –preferably in digital, SaaS, or tech-driven companies.

• At least 2 years of experience managing teams or leading customer-facing operations.

• CRM systems.

• Competitive salary and performance-based reward system.

• MBO (annual bonus) aligned with customer success KPIs.

• Private health insurance.

• Hybrid workplace model (2 remote days per week).

• Annual training budget (500€) for professional development.