Customer Service International

Our client is a

leading international distributor of polymers and chemical products

, with more than

40 years of experience

and operations across

over 100 countries

through a network of subsidiaries and regional hubs.

The company is currently expanding its structure in Spain and is looking to strengthen its

Customer Service team

in Valencia.

Position Summary

As

Customer Service Representative

, you will play a key role in ensuring smooth operational flow between the commercial, logistics, and finance departments. You will manage

B2B customer orders from end to end

, coordinating imports, transport, documentation, invoicing, and client communication. The ideal candidate is someone

with prior experience in polymer or chemical distribution

who can become operational in a short period of time.

Key Responsibilities

Order Management & Customer Support Manage the full cycle of

customer orders

: registration, validation, deadline tracking, documentation, and billing. Keep customers updated on order progress and proactively resolve incidents or discrepancies. Support sales representatives by preparing offers and quotations when needed. Follow up on payments and coordinate with finance for any pending issues.

Logistics & Transport Coordination Organize and monitor

transport and warehousing activities

, ensuring alignment with customer delivery requirements. Liaise with logistics partners to ensure timely delivery and resolve transport-related issues. Support negotiations of spot freight rates and contribute to transport planning optimization.

Supply Chain & Back Office Oversee import operations and stock availability; report any shortages to the sales team. Manage

credit insurance applications and renewals

. Interface with the

Quality and Legal departments

to collect and provide technical and regulatory documentation. Maintain customer records and documentation within

SAP

(customer creation, updates, and transactional accuracy). Handle customer material samples and technical datasheets when required.

Candidate Profile

Education & Experience Bachelor’s degree in

International Trade, Business Administration, or Logistics

. Previous experience in Customer Service or Supply Chain

, ideally within

the polymer, chemical, or industrial distribution sector

.

Skills & Competencies Strong understanding of

international trade operations

,

Incoterms

, and

distribution flows

. Excellent communication and problem-solving skills with a

customer-oriented mindset

. Ability to manage priorities under pressure in a dynamic environment. High attention to detail and accuracy in documentation and invoicing. Team player with proactive and solution-driven attitude.

Languages & Tools Fluent English

(mandatory); other European languages are a plus. Proficiency in SAP (B1 or S4)

and Microsoft Office tools.

This is a great opportunity to join a

global industrial distribution group

and gain exposure to

international supply chain and commercial operations

in a dynamic environment. You will work closely with an experienced team and have the opportunity to grow within an international and collaborative culture.