IT Service Manager

Are you passionate about technological innovation and digital transformation?

We design and deliver IT solutions focused on digital transformation and process automation within Microsoft environments. With a strong international presence and more than 20 years of experience, we are a results-oriented organization driven by accountability, autonomy, and an entrepreneurial mindset. We promote a collaborative and innovative culture where teamwork and continuous improvement are key.

The Role

We are seeking an

IT

Service Manager

to lead the operational management of our IT Managed Services function.

Key responsibilities include:

Leading the day-to-day operations of the IT Managed Services team. Ensuring service stability, effective internal organization, and workload coordination. Conducting regular 1:1 meetings with technical team members and monitoring performance and priorities. Tracking and managing service KPIs (SLAs, backlog, critical incidents) to ensure consistent delivery standards. Identifying operational risks and implementing corrective or improvement actions. Coordinating with internal stakeholders involved in service delivery. Maintaining and continuously improving service documentation and operational processes. Leading periodic service review meetings with clients, including English-speaking stakeholders. Reporting operational performance, risks, and improvement initiatives to senior management.

If you are looking to make a tangible impact within a structured and forward-thinking organization, this opportunity may be a strong fit.

What We’re Looking For

Mandatory Requirements

3–5+ years of experience in IT Service Management or similar roles. Demonstrated experience leading technical teams from an operational standpoint (workload management, performance monitoring, coordination). Experience managing SLAs and service KPIs in multi-client environments. Experience leading service review meetings with clients. Professional English proficiency (minimum B2 level, able to conduct meetings independently).

Nice to Have

ITIL knowledge or certification. Experience in Microsoft 365 environments. Experience with ticketing tools such as Jira, Zendesk, or ServiceNow.

What We Offer

Permanent contract

from the outset. Flexible working model

(hybrid or remote options available depending on location). Meal allowance or equivalent benefit. Financial support for home office setup or professional equipment. Access to technical certifications and continuous training programs. Employee referral incentive program. 23 working days of paid annual leave. Corporate and team-building events. Access to a flexible benefits platform. Wellbeing initiatives and internal knowledge-sharing sessions.

Our Commitment

We are committed to attracting and developing top talent regardless of gender, age, ethnicity, religion, sexual orientation, or any other personal characteristic. We promote an inclusive, respectful workplace and ensure equal opportunities in recruitment, development, and career progression.