Field Implementation Specialist

Position:

Field Implementation Specialist Location:

Major West Coast City within 25 miles from airport; 100% travel Duration:

Contract to Hire- 18 month minimum; up to 36 months (max) before converting to FTE Job Description: A healthier future. It’s what drives us to innovate. To continuously advance science and ensure everyone has access to the healthcare they need today and for generations to come. Creating a world where we all have more time with the people we love.

The Field Implementation Specialist is a national position that serves as the primary liaison representative providing post-sales customer support during the installation, implementation, and training of clinical chemistry and immunoassay analyzers/ instruments at customer sites.

You will be mentored to provide highly visible, self-supervised, self-directed, and extensive onsite advisory customer support. While some job tasks may be performed remotely, this is a field-based, national role which requires 95% travel to client sites, including overnight travel Mon-Fri every week. The Opportunity Learns and provides entry-level support as the primary liaison/customer support representative throughout each customer implementation Validates analyzer installations Identify training gaps by assessing customers' organizational structure, analyzers/instruments, workflow, and current knowledge/experience Develops and delivers training to customers on customer platforms, processes and expectations, including planning and coordination for implementation Provides first-level and problem solving of issues that arise for customers during the lifecycle of the solution; refers only the most complex issues to higher levels Identifies opportunities for new system consumables for clients (i.e. reagents, primary antibodies, bio-markers, software) This is a field based role Who You Are Associate’s degree in Medical Technology, Information Technology, Computer Science, or Clinical Laboratory Sciences 3 years previous experience in a clinical laboratory or IT support in a clinical lab environment ASCP Certification Preferences Ability and willingness to rapidly gain and apply new knowledge, solutions, and skills for chemistry and IT solutions Effective customer communication skills (written and verbal), positive attitude, helpful customer interaction, and fostering of strong internal and external customer relationships Effective time-management, organization, and prioritization skills Ability to work as a field-based individual contributor with independence and autonomy