Global Merchants Project Manager (w/m)

Overview

Edenred is seeking a Global Merchants Project Manager to join the Benefits & Engagement Division at the global level. In this role, you will work across multiple countries and regions, spearheading projects to develop, implement, and scale innovative value-added services for merchants (e.g., restaurants, retailers, and other partners). You will shape merchant-related initiatives, ensure alignment with strategic objectives, enhance merchant satisfaction, and drive collaborative, win-win partnerships. Key Responsibilities

Merchant Ecosystem Strategy Shape Ecosystem Vision: Support the division\'s merchant strategy by identifying new trends, challenges, and opportunities in merchant ecosystems. Drive Value Creation: Develop programs to position Edenred as the partner of choice for merchants, fostering sustainable and mutually beneficial relationships. Boost Engagement: Enhance merchant satisfaction and deepen their engagement with Edenred.

Project Management Across Teams & Regions Design and Execution: Lead the design, execution, and delivery of merchant-focused projects across diverse countries and regions. Merchant-Centric Initiatives: Deliver projects tied to merchant strategies, focusing on experience improvements and business growth opportunities. Knowledge Sharing: Act as the central point of contact, facilitating cross-market collaboration and replication of successful best practices.

Development of Value-Added Services Research Merchant Needs: Conduct market analysis, collect merchant feedback, and identify key pain points and opportunities. Ideate & Launch Services: Oversee end-to-end development and deployment of new value-added services aligned with merchants\' business objectives. Cross-Functional Alignment: Work closely with Product, Marketing, IT, Operations, and Finance teams to pilot and scale solutions. Track Success: Define metrics to monitor adoption, engagement, and ROI of new services while driving continuous improvements.

Stakeholder Management & Collaboration Align priorities and project goals with Group-level leaders as well as country teams, ensuring buy-in for successful rollouts. Develop partnerships with external technology providers to co-create and implement solutions that address merchants\' needs. Foster a collaborative environment by organizing workshops, knowledge-sharing sessions, and community events for country teams.

Performance Metrics & Reporting Data-Driven Insights: Define, track, and analyze KPIs to measure the success of projects and ensure strategic alignment at all levels. Regular Reporting: Prepare and share detailed performance updates, risk analyses, and outcomes with the management team. Iterate for Improvement: Leverage data insights to fine-tune services and enhance the overall merchant experience.

Seniority level

Associate Employment type

Full-time Job function

Business Development Location: Montrouge, Île-de-France, France

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