Junior Customer Success Manager - CDD New Massy - France

Overview

JUNIOR CUSTOMER SUCCESS MANAGER (M/F) - CDD (Massy-France) Founded in 2000, Ivalua is a leading global provider of cloud-based procurement solutions. COMPANY OVERVIEW At Ivalua we are a global community of exceptional professionals, who believe that digital transformation revolutionises supply chain sustainability and resiliency to unlock the power of supplier collaboration. We empower hundreds of the world's most admired brands to manage all categories of spend and all suppliers to increase profitability, improve ESG performance, lower risk, and improve productivity. We are currently looking for a Junior Customer Success Manager to support the EMEA team.

Role

As a Junior Customer Success Manager, you’ll play a critical role in ensuring that our customers are successful and getting value and support out of the Ivalua platform. You’ll manage a portfolio of customers as their solutions are implemented and rolled out. In this role, you’ll be responsible for providing the best support (in close collaboration with our Maintenance Department), increasing user adoption, measuring success, and addressing roadblocks if they come up. You will also be managing renewals for a small portion of customers. Being a people person is a necessity for this position. You’ll often find yourself traversing between business and technology topics.

Your Profile

Skills and Experience: Ability to create good business relations and development opportunities with key sponsors in the install base. Ability to drive continuous improvement of Client Services across the company by helping to create a culture focused on customer success (Marketing, Product, Sales, Finance, Executive). Experienced in motivating customers to adopt new features or services. Fluent in French and English. Ability to travel up to 30% of the time. Preferred Education / Experience 2+ years either in a Sales Position or preferably a CSM position

What Happens Next

If your application fits this specific position’s needs, our skilled Talent team will reach out to schedule an initial screening call. Get one step closer to achieving your goals – apply today! Our Talent team will guide you through every step of the interview process. They’re here to support you. Our recruitment process is designed to assess your competencies through a series of personalised interviews with internal stakeholders relevant to the role. Interviews will be conducted virtually via video or on-site with face-to-face meetings.

LIFE AT IVALUA

Hybrid working model (3 days in the office per week) We’re a team dedicated to pushing the boundaries of product innovation and technology Sustainable Growth, Privately Held A stable and cash-flow positive company Snacks and weekly lunches in the office Feel empowered to pursue your goals with improved team collaboration and increased creativity Exceptional training and career development program Join a dynamic and international team of professionals who value diversity and inclusion Regular social events, team activities, and collaborative environments United by our values we embrace diversity and equity in the broadest possible sense to create an inclusive workplace. To help our customers make supply chains more efficient, sustainable and resilient, we rely on a global team with a variety of backgrounds, skills and views. We believe in equal opportunity and in diversity as a driver of innovation that cultivates a spirit of inclusiveness, creates a productive and fun place to work, and provides fulfilling career opportunities for all Ivaluans. https://www.linkedin.com/company/ivalua/about/

Experience life at Ivalua

Check out our captivating video to gain insight into our unique company culture and what it’s like to work with us.

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Notes

Hybrid work schedule: 3 days in the office per week (Tuesday and Thursday required; the 3rd day depending on department). This role will require a Hybrid work schedule.

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