Job Description
Company Description
What if companies had truly informed, engaged, and influential employees?
This is the challenge that Sociabble decided to take up in 2014, by launching an SAAS platform for Internal Communication, Employee Advocacy, and Employee Engagement.
11 years later, Sociabble is used in more than 180 countries, by companies such as Coca-Cola, Mars, Accor, EDF, Tata, Capgemini, Generali.
International since day 1, the company has offices in Paris, Lyon, Boston and Mumbai.
Sociabble was founded by two pioneers of the Internet, Jean-Louis Bénard and Laurent Gauthier, entrepreneurs and investors for more than 25 years. By building the company, they were inspired by the best of U.S.-based SAAS platforms, without being constrained by the caricatures or culture of Silicon Valley start-ups. They created a bootstraping culture. Sociabble is identified by U.S. analysts as one of the best solutions on the market today.
Simplicity, kindness, respect, exemplarity, fairness, and trust are the values around which the company has developed. The teams consist of a mix of experienced and junior professionals, to facilitate day-to-day learning through mentoring.
The perfect match?
You will thrive at Sociabble if …
You have a strong taste for new technologies, the world of SaaS and digital transformation, and wish to practice in a constantly evolving environment.
You are looking for a job with strong responsibility coupled with freedom of initiative and would like to get involved in an ambitious project.
You wish to participate in an adventure and grow with an ambitious and benevolent team with globally recognized companies to ensure their satisfaction on their projects.
You like international, transparent environments where everyone can learn and be heard.
It is in the Customer Success team that a permanent position is vacant:
Job Description
As a Customer Success - Account Manager, you are responsible for the business strategy and development of your Mid-Market client portfolio in EMEA & US. Your mission is to ensure customer satisfaction, retention, and growth of strategic accounts by aligning their business challenges with Sociabble’s solutions.
You are the key partner for client decision-makers (C-level, Sponsors, Communication, HR, IT…) and oversee the entire customer lifecycle, from onboarding to partnership development, working closely with a Digital Project Manager (DPM) and liaising with Product teams.
Your role is structured around four strategic pillars:
Account management
Responsible for growing financial revenue by securing renewals and identifying growth opportunities
Build a strong network within your accounts and develop high-level strategic relationships with key decision-makers (C-level) in a business partnership mindset
Manage the entire sales cycle amongst existing clients, from identifying and qualifying needs to presenting tailored solutions, handling commercial proposals, negotiations, and closing deals
Strategic advisory
Act as a trusted advisor to clients (C-levels, Sponsors, Communication, HR…), understanding their business challenges and guiding them on engagement strategies related to communication and advocacy
Define the Success Plan alongside the DPM and ensure its alignment with the client’s strategic goals
Lead regular check-ins and steering committees, bringing together the client’s project team and executive stakeholders
Driving Sociabble deployment & adoption
Oversee project support, primarily executed by the DPM in charge of operational execution and technical coordination, across all project phases (before, during, and after deployment)
Ensure that project actions executed with the DPM align with the client’s long-term strategic needs
Relay client feedback to the Product teams to contribute to platform improvements
Proactively suggest internal process enhancements to optimize the customer experience
Inspire, manage & share knowledge
Coordinate with the Digital Project Manager, ensure a clear division of responsibilities and create an efficient, dynamic working environment
Embody Sociabble’s values, fostering a culture of excellence and collaboration among colleagues and clients
Qualifications
The ideal Candidate
✅ Education & experience
University degree in commercial, digital, or engineering fields
4+ years of hands-on experience as an Account Manager with project management exposure
3+ years of experience handling international EMEA & US clients
✅ Sales & account management expertise
Strong background in long and complex sales cycles, using various methodologies
Proven ability to manage multiple projects simultaneously in a fast-paced environment
Full sales cycle experience: renewals, upsells, cross-sells, and negotiations
✅ Languages & work Style
Fluent in English (C2) – mandatory
Highly autonomous, self-motivated, and results-driven
Strong team player, able to collaborate effectively across teams and departments
Proactive mindset, taking initiative and anticipating client needs
✅ Stakeholder engagement & client relations
Skilled at engaging with C-level executives, HR Directors, Communication Directors, and Project Managers
Ability to build and maintain long-term strategic relationships, including with large accounts
Strong service orientation, with a mix of analytical and synthesis skills
Essential Skills & Knowledge
✔ Expertise in new technologies, SaaS, and digital transformation
✔ Deep understanding of internal communication, social networks, and community management
✔ Team management experience is a plus – while not mandatory, prior leadership or mentoring experience is highly valued
Mandatory experience (please note that applications that do not meet these criteria cannot be considered)
Minimum 4 years in a related position, including experience handling US customers
Fully bilingual in English (C2 level required)
Proven experience managing the full sales cycle (renewals, upsell, cross-sell, negotiation)
Ability to manage multiple complex projects simultaneously
Demonstrated expertise in High-Touch portfolio management
Additional Information
Our perks:
Join an international Scale Up SaaS that’s certified as a Great Place to Work and as a “Best Workplace” for 2023.
Explore your new role
with personalized and comprehensive onboarding, followed by workshops, Friday trainings, and year-round training sessions!
Enjoy
benefits
designed for your well-being at work: beyond healthcare and transportation coverage, benefit from Edenred restaurant vouchers, a vacation bonus, RTT, and the "Leeto" benefits platform.
Find your perfect balance with
hybrid and flexible work , all while reuniting with your team in the new Confluence district in Lyon (with parking available).
Connect with your colleagues through
numerous events : afterworks, team buildings, town halls.
Choose a
committed company : partnership with Tree Nation, where each Sociabble employee plants trees to offset their CO2 emissions.
☀️ Embody our
values : kindness, ambition, humility. At Sociabble, we are "Bootstrappers".
Our recruitment process:
1) Video meeting (45 minutes) via Teams with Lousia, Talent Acquisition.
2) Manager interview (1h30) with Adrien, Customer Success Director
3) Simulation (1h) in our Lyon office with Adrien & Laura, Chief Customer Officer.
4) Informal meeting with Laura (15 minutes)
5) Reference check
Important informationbeforeapplying:
Permanent Position
Based in Lyon
All your information will be kept confidential according to EEO guidelines.
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