Director, global design system

Join our Digital Transformation team! We are building a global digital ecosystem that connects millions of customers across regions and business lines. As the Director, Global Design System, you will play a pivotal role in crafting the foundation of this ecosystem, ensuring that Manulife’s digital experiences are efficient, scalable, and human-centered. If you’re ready to take on a global leadership challenge, driving the evolution of a design system at enterprise scale, we’d love to hear from you! Position Responsibilities:

You will be responsible for establishing and maintaining frameworks that ensure the successful adoption and evolution of our system. You will work closely with design, engineering, and product teams across jurisdictions to ensure that the system meets diverse business and customer needs while maintaining compliance with regional and local regulations. Stakeholder Engagement & Advocacy:

Lead a cross-functional coalition of designers, engineers, product managers, and business leaders via office hours and workshops, to drive partnerships and adoption of the standards and guidelines. Manage community feedback and contribution requests as you partner with regional teams to understand their unique constraints and integrate their needs into the system. Secure consensus from executives and practitioners alike, navigating organizational complexity and influencing decision-making at all levels. Process Optimization & Compliance:

Ensure the system processes are optimized for efficiency and compliance with cross cultural language, and regulatory challenges. Develop and analyze critical metrics that measure effectiveness, customer satisfaction, and business impact. Education & Enablement:

Train, onboard and enable teams to fully harness the system, ensuring broad and sustained adoption. Advocate for design and build excellence, accessibility, and efficiency while ensuring the system remains flexible for innovation. Publish release notes, newsletters, adoption/usage guides to the community. Framework Development & Governance:

Contribute to the definition of design system governance frameworks with support from Marketing and IT partners to ensure the long-term sustainability, adoption and alignment to the guidelines of the design system. Establish standards, documentation, and workflows to integrate seamlessly with design and development processes. Required Qualifications:

10+ years of experience in digital product management, UX leadership, or design system strategy within a global enterprise or multi-jurisdictional organization. Proven success in implementing frameworks for global or common design systems at scale. Strong expertise in stakeholder management, influence, and communication skills-able to drive alignment across diverse teams and geographies. Experience working in complex matrixed organizations with multiple business units and partners. Preferred Qualifications:

Hands-on experience with enterprise design tools and frameworks (Figma, Storybook, React, Angular, JIRA, Confluence, etc.) IT lifecycle management. Manulife is an equal opportunities employer committed to diversity and inclusion. We welcome applications from qualified candidates and will accommodate applicants’ needs throughout the recruitment process. Please note that only selected candidates will be contacted for an interview. Manulife offers a competitive salary range of $105,750.00 CAD - $190,350.00 CAD, as well as a comprehensive benefits package, including health and dental insurance, disability insurance, life insurance, and a retirement savings plan.

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