Senior Product Manager - Fulfillment

Overview

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Senior Product Manager - Fulfillment

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Loblaw Digital . At Loblaw Digital, we know that our customers expect the best from us. We’re building leading eCommerce experiences in online grocery, beauty, pharmacy, and apparel from our Downtown Toronto office, and we’re just getting started. What You’ll Do

Lead the fulfilment product roadmap: define vision, strategy, priorities, and milestones in collaboration with cross-functional stakeholders (operations, supply chain, technology, logistics, customer service). Translate customer, operational, and business needs into clear product requirements, user stories, specs, and metrics. Oversee the delivery lifecycle: work with engineering, design, operations to deliver features and improvements, ensuring quality, timeliness, and alignment with business goals. Own key fulfilment KPIs / metrics (e.g. order accuracy, lead time, cost per order, warehouse utilization, on-time delivery) — define, track, report, and iterate based on results. Identify and prioritize opportunities for automation, process improvements, scaling fulfilment capacity — balancing trade-offs of cost, speed, reliability. Perform quantitative and qualitative analysis (data, feedback from operations teams, customer insights) to make informed product decisions. Manage stakeholder relationships: ensure visibility into roadmap, trade-off decisions, risks; negotiate priorities with business leaders. Ensure compliance, safety, sustainability, and regulatory considerations are incorporated into fulfilment product designs. What You’ll Bring

Experience: Typically 5+ years of Product Management experience, including at least some in operations, supply chain, logistics or fulfilment-oriented products or environments. Domain knowledge: Familiarity with fulfilment processes (warehousing, inventory management, picking & packing, shipping, last-mile delivery) is strongly preferred. Strategic + execution capability: Able to think long term, set a coherent strategy, while still being hands-on to drive execution, make trade-offs, and deliver results. Data-driven mindset: Comfortable working with large data sets, defining metrics, running experiments, using quantitative + qualitative insights to guide decisions. Cross-functional leadership: Proven ability to work across operations, engineering, design, supply chain, with strong stakeholder management. Prioritization & problem solving: Strong at breaking down problems, defining the minimum viable solution, making high-judgment trade-offs, working in fast-paced / ambiguous environments. Communication: Excellent written & verbal communication; ability to present ideas clearly to leadership and to align teams. Agile / Product practices: Comfortable with agile methodologies, backlog grooming, user story writing, iteration. What Success Looks Like

Fulfilment product roadmap is thoughtfully defined, well-aligned with company priorities, delivering on time. Key fulfilment operational metrics (cost, speed, quality) show meaningful improvements. Stakeholder satisfaction: internal teams feel collaborating with product is smooth, priorities are clear. Fulfilment processes / systems become more scalable, reliable, and cost-effective. Product decisions are well-grounded in data and feedback; risks and trade-offs are visible and managed. Nice-to-Have / Additional Assets

Experience in eCommerce, grocery, or retail fulfilment settings. Experience with platform-level work (services, shared utilities) in fulfilment tech stack. Familiarity with sustainability, regulatory, or safety compliance in warehousing / logistics. Exposure to modern technologies: robotics, automation, warehouse management systems (WMS), real-time tracking, etc. Employment Details

Employment Type: Full time Type of Role: Regular Loblaw Digital recognizes Canada's diversity as a source of national pride and strength. We have made it a priority to reflect our nation’s evolving diversity in the products we sell, the people we hire, and the culture we create in our organization. Accommodation is available upon request for applicants with disabilities in the recruitment and assessment process and when hired. We believe that compliance with laws is part of our Code of Conduct – it reinforces what our customers and stakeholders expect of us.

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