General Manager

Reporting to the VP of Operations, the General Manager is responsible for the complete management of a multifunctional real estate complex. This role requires strategic vision, the ability to manage complex operations, and the ability to mobilize teams around common objectives. The General Manager is involved in all stages of the project, from planning to execution, with significant autonomy and direct access to decision-makers. Main Responsibilities

Strategic Direction and Leadership Actively participate in defining strategic directions with management. Be a driver of change and innovation in management practices. Represent the complex with partners, suppliers, and public authorities. Develop a corporate culture focused on collaboration, accountability, and performance. Operations Oversee all services: maintenance, security, food, recreation, care, etc. Ensure compliance with regulatory standards (building, security, certifications). Coordinate major renovations and continuous improvement projects. Finance Develop and monitor the annual budget. Control operational costs (expenses by department). Track performance indicators (rental rates, service efficiency). Collaborate with head office on accounting, payroll, and financial reporting. Human Resources Management Directly supervise six managers and indirectly manage approximately one hundred employees. Recruit, train, and mobilize teams in a spirit of collaboration. Foster a healthy, respectful, and empowering work environment. Leasing and Customer Experience Monitor rental rates and optimize unit occupancy. Supervise the teams responsible for marketing and lease renewals. Ensure customer satisfaction and the quality of the living environment. Technical and Operational Expertise Understanding of kitchen operations to support the chef. Ability to oversee technical aspects related to maintenance and safety. Participate in inspections, emergency drills, and risk management. Preferred Qualifications

University degree in management, administration, or a related field (or equivalent experience). Minimum 10 years of management experience in a complex environment (SME). Significant management experience in the seniors’ residence, residential care, or accommodation sectors. Understanding of standards and obligations related to retirement homes in Quebec. Experience in team management, leasing, technical operations, and catering. Active leadership, initiative, rigor, and the ability to delegate. Excellent communication skills, political acumen, and the ability to manage sensitive situations. Empathy, respect, and sensitivity toward senior clients. What we offer

A key role within a human-sized, non-institutional real estate group, where decisions are made quickly and each manager exerts real influence. Complete strategic involvement: you manage your projects from A to Z, with latitude and autonomy. A collaborative environment: you work with committed partners open to innovation and collaboration. A stimulating work environment: diversified projects, a stable team at headquarters, and a corporate culture focused on accountability and performance. Competitive compensation based on your experience. Annual bonus of up to 15% of base salary based on results. Group insurance. Pension plan with employer contribution. We subscribe to the principle of employment equity and guarantee the confidentiality of your application.

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