Senior Product Manager

Overview

Equinix is the world’s digital infrastructure company®, shortening the path to connectivity to enable the innovations that enrich our work, life and planet. Equinix is a place where tech thinkers and future builders turn bold ideas into breakthrough experiences. We welcome your unique perspective and encourage challenging assumptions, uncovering bias, and removing barriers. You’ll find belonging, purpose, and a team that values you so you can do your best work. Job Summary

The Shared Services Product Owner will drive the development and enhancement of our shared services applications, focusing on delivering seamless data integration and exceptional user experiences across multiple systems. This role will own the product backlog and work closely with engineering, business stakeholders, and cross-functional teams to build solutions that facilitate efficient data flow and enhance operational processes. You will translate shared services strategy into actionable product requirements, prioritize features that improve data management and system interoperability, and ensure seamless integration with existing applications and workflows. You will be responsible for maximizing the value delivered through our shared services technology stack, with emphasis on ensuring critical data, such as credit hold statuses, is effectively communicated across systems. Responsibilities

Own and manage the shared services product backlog, defining and prioritizing epics, user stories, and acceptance criteria aligned with shared services objectives and business goals Partner with stakeholders across departments to understand data flow challenges and translate them into product solutions that enhance operational efficiency Drive the implementation and optimization of shared services applications, ensuring maximum adoption and value realization Collaborate with engineering teams to define technical requirements for data integration, system notifications, and automated workflows Design and implement metrics and dashboards that provide actionable insights into system performance, data accuracy, and user engagement Conduct user research and gather feedback from stakeholders to continuously improve platform usability and effectiveness Work cross-functionally with IT, Operations, and other teams to ensure seamless data flow and a consistent user experience across applications Define and track KPIs such as data accuracy, integration success rates, and user satisfaction Stay current with shared services best practices and emerging technologies to identify opportunities for platform enhancement Support change management initiatives to drive adoption of new shared services processes and tools Qualifications

Bachelor's degree in Business, Computer Science, Engineering, or related field 3-5 years of product management or product owner experience, preferably in shared services or enterprise applications Hands-on experience with data integration platforms and tools, including APIs and integration requirements Strong understanding of shared services methodologies, data flow management, system interoperability, and process optimization Experience writing detailed user stories, acceptance criteria, and working within Agile/Scrum Data analysis skills with experience in dashboards/reports using Tableau, Looker, or similar tools Strong stakeholder management with ability to influence cross-functional teams Experience with customer journey mapping and process optimization Understanding of B2B customer lifecycle management and data-driven decision-making Other Qualifications

Familiarity with Salesforce, Oracle, and integration patterns Experience with data visualization and business intelligence tools Knowledge of automation and workflow design in shared services contexts Experience in fast-growing SaaS companies with complex customer segments Compensation and Benefits

The targeted pay ranges vary by location: United States – Dallas Infomart Office: 136,000 - 204,000 USD / Annual Canada – Toronto Office: 131,000 - 181,000 CAD / Annual Pay ranges reflect minimum and maximum target for new hire pay for the full-time position, determined by role, level, and location. The pay range shown is based on our compensation structure in place at posting and may be updated. Individual pay is based on skills, experience, and education. The target range reflects base pay and does not include bonus, equity, or benefits. Eligible for bonus; equity may be offered depending on position. Benefits

Equinix Benefits: competitive, inclusive, sustainable, connected and efficient. Benefits are designed to support you wherever you are in your career and life. Details vary by location. US Benefits include health, life, disability and voluntary plans; retirement plan; PTO and paid holidays. Canada Benefits include healthcare, life, disability, retirement plans, and vacation/paid holidays. Eligibility and terms apply and benefits may be changed at Equinix discretion. Equinix is committed to an open employment process for all individuals, including those with a disability. If you need assistance or an accommodation, please let us know by completing this form. Equinix is an Equal Employment Opportunity and, in the U.S., an Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, veteran status, disability, or any other status protected by law. Seniority level

Mid-Senior level Employment type

Full-time Job function

Product Management Industries

Internet Publishing

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