Job Description
General Manager West+Canada (Strategy&Operations)
As
General Manager for US West & Canada , you will own the regional P&L, build and lead a high-performing team, and accelerate market growth across key hubs, including Los Angeles, Seattle and Toronto. Acting as the face of Blacklane in the region, you will represent the brand to customers, partners, and external stakeholders while reporting to the Americas CEO. This role calls for a dynamic, strategic leader with sharp analytical skills and the ability to thrive in a diverse, fast-evolving market environment.
YOUR CHALLENGE:
Market Strategy and Execution : Develop and execute a comprehensive market strategy tailored for US West & Canada’s unique dynamics, balancing the needs of corporate travel, airport transfers, and premium leisure clients. Position Blacklane as the premier chauffeur service throughout the region.
P&L Management : Own the US West & Canada P&L, ensuring financial goals are achieved through smart planning, operational efficiency, and proactive cost management in a geographically diverse market.
Team Building and Leadership : Recruit, build, and lead a high-performing local team of operations, marketing, sales and account management. Foster a positive and collaborative work environment that motivates and retains top talent in a vast region.
Customer Engagement : Deliver exceptional service to high-value clients — from corporate executives to luxury hospitality partners — ensuring customer retention and repeat bookings.
Stakeholder Relations : Represent Blacklane across the region’s premium ecosystem. Build strong partnerships with key stakeholders such as corporate travel managers, five-star hotels, premium lifestyle brands, and airport authorities.
Data-Driven Decision Making : Utilize tools such as Google Suite and Tableau to analyze data, track performance, and inform strategic decisions.
ABOUT YOU:
Entrepreneurial Spirit : Business builder mindset with a strong drive for growth.
Leadership : Charismatic leader who can inspire and lead a geographically distributed team.
Strategic and Analytical Thinker : Able to design and execute strategies adapted to both urban corporate hubs and seasonal tourism peaks.
Industry Experience : Experience in the luxury/premium industry (e.g., high-end hotels, resorts, or tourism services) and ideally in mobility or startup environments.
Dynamic and Adaptable : Thrives in a dynamic environment, balancing strategic initiatives with urgent operational tasks.
Local Knowledge : Strong understanding of the US & Canada’s premium mobility market, including tourism trends, airport dynamics, and cross-border corporate travel between the US and Canada.
P&L Management : Strong preference for experience driving revenue growth (e.g., sales, marketing) in addition to cost management.
About Blacklane Our mission is simple but powerful: to become the world’s leading premium, global chauffeur service. Operating in 50+ countries, we reimagine chauffeur-driven rides by prioritizing reliability, innovation, and first-class service at every step. Blacklane is also at the forefront of sustainable mobility efforts, continuously working to reduce our operational impact on the planet.
Our Company Culture
Blacklane has grown from a two-person startup in Berlin to a global team of over 300 people representing 54+ nationalities. Powered by our commitment to care, inclusion, innovation, and collaboration, we support employees through initiatives like Employee Resource Groups (ERGs), mentorship programs, and more.
LGBTQIA+ Network
– Advocating for inclusivity and championing allyship.
People of Color Resource Group
- To celebrate, empower, and amplify the contributions of POC, both past and present, while fostering a culture of inclusivity, equity, and allyship at Blacklane.
Bookclub
– Encouraging cultural exchange, fostering discussion, critical thinking, and team engagement through shared reading and analysis.
Blacklane Cares Leave
– Spend up to eight paid hours annually volunteering for causes meaningful to you.
We welcome—and actively support—employees to create or join the communities that are important to them.
Why join us in a Blacklane on the fast lane?
Fair Pay & Shared Success
→ We provide good salaries and automatically enroll all employees in our Virtual Stock Options Plan (VSOP). Your shares vest over four years, with full transparency on their value growth through Ledgy.
Blacklane Mystery Rides
→ As a valued contributor to our success and growth, we are pleased to offer you one complimentary ride per quarter to experience and evaluate our chauffeur services firsthand.
Learning & Development at Blacklane
→ We value the person beyond the CV, which is why we are committed to your continuous growth—not just for the company’s success, but for your own professional development. You have free access to thousands of online courses on LinkedIn Learning, tailored to your career aspirations, along with a unique learning experience designed for those stepping into leadership roles.
The way to your heart goes through your stomach?
→ If so, we’ve got something special for you, in Berlin: our weekly homecooked, quality office lunches. They fuel your mind and body and provide opportunities to connect with colleagues from all departments.
Your Health, No Compromise
→ We prioritize both your mental and physical well-being and offer access to health platforms and wellness tools as part of our benefits.
Social responsibility
→ Learn more about our commitments and meaningful impact initiatives.
Share your ideas with Blacklane’s C-Level
→ Our approachable C-Level team hosts a monthly consultation day where you can share ideas, feedback, and constructive criticism.
Thrive Together – Our Hybrid Office Culture
→ We support in-person collaboration with a hybrid, multi-office approach and flexibility when needed.
We welcome questions about our way of working. We’re happy to connect. We place great value on equal opportunities and welcome everyone to apply.
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